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Description
The Nexign Business Support System (BSS) serves as a flexible, convergent solution aimed at optimizing the comprehensive processes within the telecommunications sector. This platform empowers communications service providers (CSPs) to modernize their operations by transitioning from legacy, cumbersome systems to a unified system that accommodates a range of services such as network monetization, partner management, and IoT connectivity. The universal monetization engine of Nexign BSS supports varied revenue models across multiple services and network types, enabling the development of appealing bundles that integrate connectivity, digital offerings, and third-party products. Constructed using reliable open-source technologies, Nexign BSS is database-agnostic and works seamlessly across a variety of operating systems, which mitigates the risks associated with vendor lock-in and helps to minimize the overall cost of ownership. Furthermore, its open architecture is in alignment with TM Forum's Open APIs and other critical industry standards, thereby ensuring that it can be effortlessly integrated into pre-existing IT frameworks, fostering innovation and agility in business operations. Through this adaptability, Nexign BSS positions itself as an essential tool for CSPs looking to thrive in a competitive market.
Description
The system features a comprehensive array of tools for managing partners, including commission and discount structures for multi-tier partners, designated thresholds, and lock-in periods. It also incorporates a Partner Dashboard for performance tracking, offers white-labelled support integration, and utilizes a lead-lock mechanism to ensure consistent engagement. Other components include customer self-support options, auto ticket assignment, SLA triggers, and an escalation matrix, all of which are designed to enhance the support experience. Additionally, support ratings, a customer portal, an integrated knowledge base, and an announcement mechanism work together to ensure effective communication and resource access. Intelligent support dashboards further streamline the process, while the platform accommodates various pricing structures such as free, one-time, recurring, pay-per-use, and contract plans, all featuring auto-renewal and usage-based pricing models. Users can adjust pricing based on the billing cycle and the quantity of units acquired, as well as create bundled offerings to incentivize increased customer purchases. The system supports multiple currencies, tax levels, rules, and various payment gateways to facilitate transactions. Furthermore, customers are empowered with the ability to upgrade or downgrade their cloud services directly from their panel, allowing them to tailor their experience by purchasing additional service add-ons as needed. This flexibility ensures that each customer can optimize their service according to their specific requirements.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$49 user per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Nexign
Founded
1992
Country
Russia
Website
nexign.com/products/Business-Support-System
Vendor Details
Company Name
RackNap
Founded
2016
Country
India
Website
www.racknap.com
Product Features
Product Features
Cloud Management
Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval
