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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Netfone offers a comprehensive Unified Communication Ecosystem tailored for businesses across Australasia, New Zealand, and Southeast Asia, encompassing audio, video, messaging, data exchange, and IoT device management. By engaging customers through various channels such as Voice, Video, SMS, and Cloud-to-Cloud, businesses can enhance their communication strategies and significantly boost customer satisfaction levels. Collaborating with Netfone ensures faster decision-making, improved access to vital business intelligence, and heightened responsiveness to client needs. Choose to partner with us today to experience a remarkable improvement in service quality. Many organizations prefer Netfone's innovative solutions over conventional phone systems, as they provide a more effective way to secure their investments and stay aligned with technological advancements. Embrace the future of communication with Netfone, and unlock new opportunities for growth and efficiency.

Description

While resolving grievances and appeals of members, you must also adhere to regulatory guidelines. Our rule-driven engine allows you to prioritize and route service requests and optimizes resources. All decisions, notes, exceptions, and other information can be captured within the system for future reference or audits. Automate your service request processes to ensure member satisfaction, compliance, and future-proof your organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams Yes 
RMS Cloud Yes 

Integrations

Microsoft Teams No 
RMS Cloud No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Netfone

Founded

2007

Country

New Zealand

Website

netfone.io

Vendor Details

Company Name

Newgen Software

Founded

1992

Country

United States

Website

www.newgensoft.com

Product Features

Unified Communications

Audio / Video Conferencing Yes 
Calendar Management Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing Yes 
Mobile Access Yes 
Multi-User Collaboration Yes 
Voice Mail Yes 

Product Features

Alternatives

Alternatives