Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Panorama’s Necto empowers businesses to enhance revenue streams, lower expenses, and boost overall corporate effectiveness by extracting valuable insights from their data and presenting them through aesthetically pleasing dashboards featuring user-friendly infographics. This platform enables users to explore reports in detail, manipulate data in various ways, and facilitates sharing and teamwork among stakeholders. With its centrally managed architecture, Necto ensures comprehensive governance, establishes a 'single version of the truth', and maintains a high degree of security. Furthermore, Necto supports users in integrating their data seamlessly while leveraging innovative recommendation and insight-generation technologies that help them uncover critical information efficiently. The collaborative features of Necto allow teams to swiftly tackle any issues that arise, fostering a more dynamic working environment. To achieve true "Collaborative BI," access to a dedicated server is essential; otherwise, reliance on sharing Excel files may lead to data vulnerabilities and inconsistencies. Ultimately, Necto positions itself as a crucial tool for organizations aiming to harness their data effectively and collaboratively.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Microsoft Azure
Yes
Microsoft Dynamics SL
Yes
Microsoft Excel
Yes
Salesforce
Yes
Talkdesk
No
Integrations
Microsoft Azure
No
Microsoft Dynamics SL
No
Microsoft Excel
No
Salesforce
No
Talkdesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Panorama Software
Founded
1996
Country
Canada
Website
www.panorama.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Business Intelligence
Ad Hoc Reports
Yes
Benchmarking
Yes
Budgeting & Forecasting
Yes
Dashboard
Yes
Data Analysis
Yes
Key Performance Indicators
Yes
Natural Language Generation (NLG)
No
Performance Metrics
Yes
Predictive Analytics
Yes
Profitability Analysis
Yes
Strategic Planning
Yes
Trend / Problem Indicators
Yes
Visual Analytics
Yes