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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Panorama’s Necto empowers businesses to enhance revenue streams, lower expenses, and boost overall corporate effectiveness by extracting valuable insights from their data and presenting them through aesthetically pleasing dashboards featuring user-friendly infographics. This platform enables users to explore reports in detail, manipulate data in various ways, and facilitates sharing and teamwork among stakeholders. With its centrally managed architecture, Necto ensures comprehensive governance, establishes a 'single version of the truth', and maintains a high degree of security. Furthermore, Necto supports users in integrating their data seamlessly while leveraging innovative recommendation and insight-generation technologies that help them uncover critical information efficiently. The collaborative features of Necto allow teams to swiftly tackle any issues that arise, fostering a more dynamic working environment. To achieve true "Collaborative BI," access to a dedicated server is essential; otherwise, reliance on sharing Excel files may lead to data vulnerabilities and inconsistencies. Ultimately, Necto positions itself as a crucial tool for organizations aiming to harness their data effectively and collaboratively.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Azure
Microsoft Dynamics SL
Microsoft Excel
Salesforce
Talkdesk

Integrations

Microsoft Azure
Microsoft Dynamics SL
Microsoft Excel
Salesforce
Talkdesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Panorama Software

Founded

1996

Country

Canada

Website

www.panorama.com

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Product Features

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