Compare Naverisk RMM & PSA vs. Zendesk in 2026

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Average Ratings 8,478 Ratings

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support

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Description

Beautifully simple RMM and Service Desk software. A powerful, simple-to-use, all-in-one IT service automation platform that simplifies service delivery and reduces costs. Since over 10 years, Naverisk has empowered MSPs and IT Pros to deliver exceptional IT services. Naverisk's powerful remote management and monitoring capabilities allow you to deliver world-class IT services. You can identify and fix issues before users are affected. Automate your IT services to improve efficiency. Full support for Windows, Linux and Mac & SNMP devices. To provide great customer service, it takes a team. Naverisk's service desk was created for IT professionals and MSPs. It features powerful automation and collaboration capabilities. Modern collaboration features support teams working together and integrated device management to quickly solve IT issues.

Description

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

API Access

Has API No

API Access

Has API Yes

Screenshots View All

Screenshots View All

Integrations

ConnectWise ScreenConnect Yes

Splashtop Remote Support Yes

Amazon Lex No

Autotask PSA No

Beekeeper No

Celigo No

Cloud Elements No

CloudMonix No

Domotz No

IcePanel No

Show More Integrations

Explore All 9 Integrations

Integrations

ConnectWise ScreenConnect Yes

Splashtop Remote Support Yes

Amazon Lex Yes

Autotask PSA Yes

Beekeeper Yes

Celigo Yes

Cloud Elements Yes

CloudMonix Yes

Domotz Yes

IcePanel Yes

Show More Integrations

Explore All 1973 Integrations

Pricing Details

$110 per month

Free Trial No

Free Version No

Pricing Details

$25/agent/month

Free Trial Yes

Free Version No

Deployment

Web-Based Yes

On-Premises No

iPhone App No

iPad App No

Android App No

Windows Yes

Mac Yes

Linux Yes

Chromebook No

Deployment

Web-Based Yes

On-Premises No

iPhone App Yes

iPad App Yes

Android App Yes

Windows No

Mac No

Linux No

Chromebook No

Customer Support

Business Hours No

Live Rep (24/7) Yes

Online Support No

Customer Support

Business Hours Yes

Live Rep (24/7) Yes

Online Support Yes

Types of Training

Training Docs Yes

Webinars No

Live Training (Online) Yes

In Person No

Types of Training

Training Docs Yes

Webinars Yes

Live Training (Online) No

In Person Yes

Vendor Details

Company Name

Naverisk

Founded

2007

Country

New Zealand

Website

www.naverisk.com

Vendor Details

Company Name

Zendesk

Founded

2007

Country

United States

Website

www.zendesk.com

Product Features

Issue Tracking

Assignment Management Yes

Dashboard Yes

Escalation Management Yes

Issue Auditing Yes

Issue Scheduling Yes

Knowledge Base No

Project Management Yes

Recurring Issues Yes

Scheduling No

Task Management Yes

IT Service

Contract Management Yes

IT Asset Management Yes

Incident Management Yes

Knowledge Management No

Release Management Yes

Self Service Portal No

Service Catalog No

Service Reporting No

Ticket Management Yes

ITSM

Asset Tracking No

Availability Management Yes

Change Management No

Configuration Management No

Contract/License Management Yes

Dashboard No

Incident Management Yes

Problem Management Yes

Project Management Yes

Release & Deployment Management Yes

Self Service Portal Yes

MSP

Backup Management Yes

Billing & Invoicing Yes

CRM Yes

Dashboard Yes

Help Desk Yes

Issue Management Yes

Live Chat Yes

Patch Management Yes

Privileged Access Management (PAM) No

Project Management Yes

Remote Access Yes

Remote Systems Monitoring Yes

Scheduling Yes

Network Monitoring

Bandwidth Monitoring Yes

Baseline Manager No

Diagnostic Tools Yes

IP Address Monitoring Yes

Internet Usage Monitoring Yes

Real Time Analytics No

Resource Management Yes

SLA Monitoring No

Server Monitoring Yes

Uptime Monitoring Yes

Web Traffic Reporting Yes

Patch Management

Alerts/Notifications Yes

Automatic Approval No

Automatic Patch Deployment Yes

Automatic Scans Yes

Compliance Management No

Custom Patches Yes

Dashboard No

Network Wide Management Yes

Patch Prioritization No

Patch Testing Yes

Remote Access/Control No

Vulnerability Scanning Yes

Professional Services Automation

Billing & Invoicing Yes

CRM No

Client Portal Yes

Collaboration Tools No

Document Management No

Portfolio Management No

Project Management Yes

Proposal Generation No

Quote Management Yes

Resource Management Yes

Time & Expense Tracking Yes

Remote Support

Diagnostic Tools Yes

File Transfer No

Live Chat No

Real-time Chat Yes

Remote Control No

Screen Sharing Yes

Session Recording No

Session Transfer No

Surveys & Feedback Yes

RMM

Deployment Management No

For MSPs No

IT Asset Management No

Mobile Access No

Network Monitoring No

Patch Management No

Real-time Alerts No

Remediation Management No

Server Management

CPU Monitoring Yes

Credential Management No

Database Servers Yes

Email Monitoring Yes

Event Logs Yes

History Tracking No

Patch Management Yes

Scheduling Yes

User Activity Monitoring Yes

Virtual Machine Monitoring Yes

SNMP Monitoring

Call Recording Yes

Call Scripting Yes

Campaign Management Yes

Database No

Escalation Management Yes

IVR / Voice Recognition Yes

Inbound Call Center Yes

Manual Dialer Yes

Outbound Call Center Yes

Predictive Dialer Yes

Progressive Dialer Yes

Queue Management Yes

Real-time Chat Yes

Reporting/Analytics Yes

Chatbot

Call to Action Yes

Context and Coherence Yes

Human Takeover Yes

Inline Media / Videos Yes

Machine Learning Yes

Natural Language Processing Yes

Payment Integration Yes

Prediction Yes

Ready-made Templates Yes

Reporting / Analytics Yes

Sentiment Analysis Yes

Social Media Integration Yes

Complaint Management

Case Management Yes

Complaint Classification Yes

Corrective Actions (CAPA) Yes

Customer Complaint Tracking Yes

Feedback Management Yes

Forms Management Yes

Issue Tracking Yes

Quality Assurance Management Yes

Routing Yes

Self Service Portal Yes

Social Media Monitoring Yes

Survey Management Yes

Contact Center Knowledge Base

Conversational AI

Code-free Development Yes

Contextual Guidance Yes

For Developers Yes

Intent Recognition Yes

Multi-Languages Yes

Omni-Channel Yes

On-Screen Chats Yes

Pre-configured Bot Yes

Reusable Components Yes

Sentiment Analysis Yes

Speech Recognition Yes

Speech Synthesis Yes

Virtual Assistant Yes

Conversational Support

Customer Experience

Action Management Yes

Analytics Yes

Customer Segmentation Yes

Dashboard Yes

Feedback Management Yes

Knowledge Management Yes

Multi-Channel Collection Yes

Sentiment Analysis Yes

Survey Management Yes

Text Analysis Yes

Trend Analysis Yes

Customer Self-Service

Customer Service

Alerts / Escalation Yes

Appointment Management Yes

Call Center Management Yes

Email Management Yes

Knowledge Base Yes

Live Chat Yes

Performance Metrics Yes

Queue Management Yes

Self Service Portal Yes

Social Media Integration Yes

Surveys & Feedback Yes

Virtual Assistant Yes

Workflow Management Yes

Employee Experience

Experience Management

Action Management Yes

Analytics Yes

Customer Segmentation Yes

Dashboard Yes

Feedback Management Yes

Knowledge Management Yes

Multi-Channel Collection Yes

Sentiment Analysis Yes

Survey Management Yes

Text Analysis Yes

Trend Analysis Yes

Help Desk

Alerts / Escalation Yes

Automated Routing Yes

Community Forums Yes

Customizable Branding Yes

Document Storage Yes

Email Integration Yes

IT Asset Management Yes

Incident Management Yes

Interaction Tracking Yes

Knowledge Base Yes

Known Issue Management No

Live Chat Yes

Multi-Channel Communication Yes

Multiple Brands / Products Yes

Network Monitoring Yes

Real-time Chat Yes

Self Service Portal Yes

Service Level Agreement (SLA) Management Yes

Ticket Management Yes

Issue Tracking

Assignment Management Yes

Dashboard Yes

Escalation Management Yes

Issue Auditing Yes

Issue Scheduling Yes

Knowledge Base Yes

Project Management Yes

Recurring Issues Yes

Scheduling Yes

Task Management Yes

IT Service

Contract Management No

IT Asset Management Yes

Incident Management Yes

Knowledge Management Yes

Release Management No

Self Service Portal Yes

Service Catalog Yes

Service Reporting Yes

Ticket Management Yes

ITSM

Asset Tracking Yes

Availability Management Yes

Change Management Yes

Configuration Management Yes

Contract/License Management Yes

Dashboard Yes

Incident Management Yes

Problem Management Yes

Project Management Yes

Release & Deployment Management Yes

Self Service Portal Yes

Knowledge Management

Artificial Intelligence (AI) Yes

Cataloging / Categorization Yes

Collaboration Yes

Content Management Yes

Decision Tree Yes

Discussion Boards Yes

Full Text Search Yes

Knowledge Base Management Yes

Self Service Portal Yes

Live Chat

Canned Responses Yes

Customizable Branding Yes

Geo Targeting Yes

Offline Form Yes

Proactive Chat Yes

Screen Sharing Yes

Third Party Integration Yes

Transfers / Routing Yes

Website Visitor Tracking Yes

Service Request Management

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Compare Naverisk RMM & PSA vs. Zendesk

Average Ratings 0 Ratings

Average Ratings 8,478 Ratings

Description

Description

API Access

API Access

Screenshots View All

Screenshots View All

Integrations

Integrations

Pricing Details

Pricing Details

Deployment

Deployment

Customer Support

Customer Support

Types of Training

Types of Training

Vendor Details

Company Name

Founded

Country

Website

Vendor Details

Company Name

Founded

Country

Website

Product Features

Product Features

Alternatives

Alternatives

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