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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Escape the hassle of constant context switching, cumbersome user interfaces, and tedious manual tasks. Enhance your productivity with a single AI interface that integrates seamlessly across all your applications. Join our private alpha for free, as we are continuously welcoming new users each week. Engage with your tasks at remarkable speed, whether you need to check customer inquiries, monitor bug reports, or create comprehensive documents across different platforms. You can interact with the AI through typing, voice commands, or simple clicks. Streamline your operations with commands or autocomplete features that accelerate your workflow. Bid farewell to awkward interfaces; our minimalistic design focuses on user intent. A right-click will provide you with context-aware suggestions from the AI. You can delegate tasks to the AI, such as filing Jira tickets or adding invoices from emails directly into QuickBooks. Expect valuable automation tips from the AI as you navigate your workflows. Harness the power of natural language to automate diverse tasks, from filing Jira tickets to sharing updates on Slack or producing detailed reports. The concept of native AI represents a revolutionary shift where applications can effortlessly appear and vanish within a unified AI interface, rather than having disparate AI features tacked onto each individual app, creating a smoother and more integrated user experience.

Description

SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Jira Yes 
Confluence No 
Discord No 
Discourse No 
GitHub No 
Gmail Yes 
Google Calendar Yes 
Linear No 
Notion No 
QuickBooks Online Yes 
Seafile No 
Slack Yes 

Integrations

Jira Yes 
Confluence Yes 
Discord Yes 
Discourse Yes 
GitHub Yes 
Gmail No 
Google Calendar No 
Linear Yes 
Notion Yes 
QuickBooks Online No 
Seafile Yes 
Slack No 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Native AI

Website

www.getnative.ai/

Vendor Details

Company Name

SeaCloud Labs

Founded

2012

Country

Singapore

Website

seaticket.ai/

Product Features

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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