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Description
Naoma is a cutting-edge sales analytics platform powered by artificial intelligence, aimed at driving revenue growth through an all-encompassing dashboard that includes features like call scoring, transcripts, summaries, and coaching insights. Acting as a control panel for sales, it allows users to track crucial metrics such as revenue progress, leads, deals, and conversions. The platform evaluates nearly every sales call, analyzing interactions to provide instant recommendations for enhancements. Naoma automatically detects customer objections and references to competitors within conversations, which empowers users to refine their approaches and scripts accordingly. Through its AI-driven coaching, the platform highlights the sales team's strengths while identifying opportunities for improvement, thus delivering practical feedback for implementation. With a foundation built on the analysis of over 500,000 minutes of curated sales calls and insights from top sales experts, Naoma boasts a highly optimized AI model tailored for sales excellence, ensuring that users can stay ahead in a competitive landscape. Ultimately, this comprehensive platform equips sales teams with the tools they need to excel and adapt in real-time.
Description
OttoQA is an innovative platform that utilizes artificial intelligence to enhance quality assurance in call centers by streamlining the QA scoring process. It seamlessly integrates with your current QA forms and practices, achieving an impressive 95% accuracy in AI-driven call evaluations without requiring per-seat fees. In less than one minute, OttoQA can analyze calls of various lengths, including those lasting 10 to 15 minutes, and offers valuable insights on coaching agents, assessing sentiment, predicting customer KPIs, and providing comprehensive call summaries. The platform is multilingual, accommodating QA needs in languages such as Spanish, Mandarin, and Hindi. Its features encompass detailed question-level scoring, identifying agent strengths and areas for improvement, along with a distinctive Redo function that allows supervisors to transform poorly handled calls into effective training sessions. Furthermore, OttoQA's pricing model is based on call volume, offering the flexibility of month-to-month arrangements without the burden of long-term commitments, making it a practical choice for businesses looking to enhance their call center operations. This approach not only fosters a culture of continuous improvement but also empowers agents to reach their full potential.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
No details available.
Integrations
No details available.
Pricing Details
$69 per month
Free Trial
Free Version
Pricing Details
$805.60/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Naoma
Founded
2023
Country
United States
Website
www.naoma.ai/
Vendor Details
Company Name
OttoQA
Founded
2024
Country
United States
Website
www.ottoqa.com
Product Features
Sales Analytics
Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting