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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Naoma is a cutting-edge sales analytics platform powered by artificial intelligence, aimed at driving revenue growth through an all-encompassing dashboard that includes features like call scoring, transcripts, summaries, and coaching insights. Acting as a control panel for sales, it allows users to track crucial metrics such as revenue progress, leads, deals, and conversions. The platform evaluates nearly every sales call, analyzing interactions to provide instant recommendations for enhancements. Naoma automatically detects customer objections and references to competitors within conversations, which empowers users to refine their approaches and scripts accordingly. Through its AI-driven coaching, the platform highlights the sales team's strengths while identifying opportunities for improvement, thus delivering practical feedback for implementation. With a foundation built on the analysis of over 500,000 minutes of curated sales calls and insights from top sales experts, Naoma boasts a highly optimized AI model tailored for sales excellence, ensuring that users can stay ahead in a competitive landscape. Ultimately, this comprehensive platform equips sales teams with the tools they need to excel and adapt in real-time.

Description

OttoQA is an innovative platform that utilizes artificial intelligence to enhance quality assurance in call centers by streamlining the QA scoring process. It seamlessly integrates with your current QA forms and practices, achieving an impressive 95% accuracy in AI-driven call evaluations without requiring per-seat fees. In less than one minute, OttoQA can analyze calls of various lengths, including those lasting 10 to 15 minutes, and offers valuable insights on coaching agents, assessing sentiment, predicting customer KPIs, and providing comprehensive call summaries. The platform is multilingual, accommodating QA needs in languages such as Spanish, Mandarin, and Hindi. Its features encompass detailed question-level scoring, identifying agent strengths and areas for improvement, along with a distinctive Redo function that allows supervisors to transform poorly handled calls into effective training sessions. Furthermore, OttoQA's pricing model is based on call volume, offering the flexibility of month-to-month arrangements without the burden of long-term commitments, making it a practical choice for businesses looking to enhance their call center operations. This approach not only fosters a culture of continuous improvement but also empowers agents to reach their full potential.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$69 per month
Free Trial
Free Version

Pricing Details

$805.60/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Naoma

Founded

2023

Country

United States

Website

www.naoma.ai/

Vendor Details

Company Name

OttoQA

Founded

2024

Country

United States

Website

www.ottoqa.com

Product Features

Sales Analytics

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

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