Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.
Description
Take charge of your upcoming migration to SharePoint or Microsoft 365 with confidence. The process of moving your SharePoint setup can often be intricate and lengthy. Imagine, though, if you could transition from outdated SharePoint systems to the latest versions or Office 365 while minimizing risk and enhancing automation. With Content Matrix, this vision becomes a reality, providing the adaptability needed to match your changing requirements and project schedules. You can seamlessly migrate to SharePoint or SharePoint Online with reduced risk, fewer scripts, and increased automation. Content Matrix efficiently transfers all your data from older SharePoint systems to a modern environment without the need for incremental upgrades. This solution allows for the swift migration of metadata, customizations, workflows, permissions, information architecture, Nintex forms and workflows, and Record Center sites, all while ensuring minimal disruption to users. Additionally, you can enhance the speed of your SharePoint migration by automatically balancing workloads across multiple machines, enabling several migrations to occur at the same time for greater efficiency. This approach not only saves time but also optimizes the entire migration process.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Microsoft SharePoint
Microsoft Teams
NITRO Studio
Integrations
Microsoft 365
Microsoft SharePoint
Microsoft Teams
NITRO Studio
Pricing Details
Contact Us
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Crow Canyon Software
Founded
1999
Country
United States
Website
www.crowcanyon.com/sharepoint-applications/it-help-desk/
Vendor Details
Company Name
Quest Software
Founded
1987
Country
United States
Website
www.quest.com/products/content-matrix/
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management