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Description

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

Description

Take charge of your upcoming migration to SharePoint or Microsoft 365 with confidence. The process of moving your SharePoint setup can often be intricate and lengthy. Imagine, though, if you could transition from outdated SharePoint systems to the latest versions or Office 365 while minimizing risk and enhancing automation. With Content Matrix, this vision becomes a reality, providing the adaptability needed to match your changing requirements and project schedules. You can seamlessly migrate to SharePoint or SharePoint Online with reduced risk, fewer scripts, and increased automation. Content Matrix efficiently transfers all your data from older SharePoint systems to a modern environment without the need for incremental upgrades. This solution allows for the swift migration of metadata, customizations, workflows, permissions, information architecture, Nintex forms and workflows, and Record Center sites, all while ensuring minimal disruption to users. Additionally, you can enhance the speed of your SharePoint migration by automatically balancing workloads across multiple machines, enabling several migrations to occur at the same time for greater efficiency. This approach not only saves time but also optimizes the entire migration process.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft 365
Microsoft SharePoint
Microsoft Teams
NITRO Studio

Integrations

Microsoft 365
Microsoft SharePoint
Microsoft Teams
NITRO Studio

Pricing Details

Contact Us
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Crow Canyon Software

Founded

1999

Country

United States

Website

www.crowcanyon.com/sharepoint-applications/it-help-desk/

Vendor Details

Company Name

Quest Software

Founded

1987

Country

United States

Website

www.quest.com/products/content-matrix/

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Product Features

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