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Average Ratings 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

No User Reviews. Be the first to provide a review:

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Description

Mycel is a cloud-based platform designed for client operations and workflow management tailored specifically for service-oriented firms that deal with ongoing projects. It assists teams in identifying potential clients and crafting outreach messages, preparing reports and deliverables from client files and pre-existing templates, requesting necessary information and conducting follow-ups, as well as generating invoices and payment reminders. Additionally, Mycel allows teams to strategize marketing content and manage a business website effectively. Each piece of external communication is subject to review and approval by a team member, ensuring that company guidelines and edits are preserved for future reference. The platform integrates seamlessly with popular email, accounting, customer relationship management, collaboration, and payment systems, while also offering a client portal for reviewing work and responding to inquiries. Tailored for accountants, bookkeepers, agencies, consultants, and other businesses providing repeatable written services, Mycel enhances efficiency and organization across various operational tasks. By streamlining these processes, it enables teams to focus more on delivering high-quality services to their clients.

Description

Relay is an all-in-one customer communication and appointment management tool designed specifically for various appointment-driven businesses such as salons, barbershops, lash and brow studios, med spas, tattoo shops, and pet grooming services. It consolidates messages from texts, emails, phone calls, web chats, form inquiries, and social media platforms like Facebook and Instagram into a unified customer inbox for easier management. Businesses can easily share booking links, synchronize their calendars with Google Calendar, check for scheduling conflicts, send reminders to clients about their appointments, encourage rebooking, and inform customers on the waitlist when an appointment becomes available. Additionally, automated workflows enable quick responses to missed calls and follow-ups with potential clients. With Relay's AI capabilities, it can generate draft responses for staff to review or send automatic replies based on user preferences. The optional AI Front Desk feature can handle incoming calls and manage appointment bookings. The service also provides contact management, customizable forms, workflow pipelines, and API access for users on qualifying paid plans. Furthermore, Relay operates in a web-based environment and integrates seamlessly with Martello's ecosystem, which includes Mycel, a collective business knowledge layer, enhancing its operational efficiency.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Gmail Yes 
Google Calendar No 
HubSpot CRM Yes 
Instagram No 
Mycel No 
Notion Yes 
QuickBooks Online Yes 
Relay Yes 
ReputeLift Yes 
Slack Yes 
TradesBackbone Yes 
Xero Yes 

Integrations

Gmail No 
Google Calendar Yes 
HubSpot CRM No 
Instagram Yes 
Mycel Yes 
Notion No 
QuickBooks Online No 
Relay No 
ReputeLift No 
Slack No 
TradesBackbone No 
Xero No 

Pricing Details

$299/firm/month
$299 per firm per month. A free trial is offered.
Free Trial Yes 
Free Version No 

Pricing Details

$49/month
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Mycel

Founded

2025

Country

Morocco

Website

mycelhq.com

Vendor Details

Company Name

Martello Systems

Founded

2026

Country

United States

Website

relaycustomerops.com

Product Features

Professional Services Automation

Billing & Invoicing No 
CRM No 
Client Portal No 
Collaboration Tools No 
Document Management No 
Portfolio Management No 
Project Management No 
Proposal Generation No 
Quote Management No 
Resource Management No 
Time & Expense Tracking No 

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

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