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Description
Mr. Wolf is a platform designed for automating e-Service Desk operations, enabling the efficient handling of various incidents, tasks, and tickets. It is specifically tailored for teams utilizing tools like JIRA, BMC Remedy, ServiceNow, and HP Enterprise. The initial step involves categorizing tasks into relevant classifications, which is accomplished through an automated machine learning module. Once classified, the tasks designated for automation are executed following predefined processes. These processes are articulated in Python, ensuring straightforward implementation and rapid integration with external systems and services. With over a decade of experience in solution integration, we seamlessly connect with your ERP, CRM, Contact Center, E-Commerce platforms, and more. Our expertise in integration is the driving force behind our solution, allowing us to operate quickly, effectively, and securely, ensuring a smooth workflow for your team. By leveraging our platform, organizations can significantly enhance their operational efficiency.
Description
Shieldstral is an innovative multimodal safety classifier with a 3B parameter open-weight structure, adept at assessing text, images, and combined text-plus-image content based on dynamically defined policies during inference. Rather than adhering to a static set of harm categories, it approaches moderation as a binary question-and-answer format: users submit a contextual instruction outlining the evaluation criteria and strictness, pose a yes-or-no safety inquiry, and present the content for assessment. The model processes the “yes” and “no” logits to generate a continuous, calibrated safety score, enabling applications to prioritize or rank outcomes based on confidence levels instead of relying on a single categorical label. This design effectively integrates prompt classification, response moderation, refusal detection, toxicity assessment, and multimodal safety evaluation into a singular interface, empowering teams to modify policies without the need for model retraining. Shieldstral's versatility allows it to analyze prompts, responses, pairs of prompts and responses, images, and images paired with text, making it a comprehensive tool for safety evaluation. As such, it represents a significant advancement in the field of content moderation.
API Access
Has API
API Access
Has API
Integrations
Jira
Jira Service Management
Jira Work Management
Mistral AI
ServiceNow
Integrations
Jira
Jira Service Management
Jira Work Management
Mistral AI
ServiceNow
Pricing Details
$7800 per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
BlueSoft
Founded
2017
Country
Poland
Website
bluesoft.com/product/mr-wolf/
Vendor Details
Company Name
Mistral AI
Founded
2023
Country
France
Website
mistral.ai/news/shieldstral/
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Content Moderation
Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation