Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
MonkeyLearn simplifies the process of cleaning, labeling, and visualizing customer feedback by offering everything you need in one comprehensive platform, enhanced by advanced Artificial Intelligence technology. This all-in-one text analysis and data visualization solution provides immediate insights when you conduct analyses on your data. You can utilize pre-existing machine learning models or create and train your custom models without any coding. Our templates are specifically designed for various business situations and come with ready-made text analysis models and dashboards. You can pinpoint the topics and interests that are most relevant to your target audience. By leveraging precise analyses of customer sentiments and opinions, you can implement effective demand generation and sales strategies. Analyze your survey results based on requests, intent, and sentiment to gain deeper insights beyond what the survey was initially designed to capture. Moreover, this approach allows businesses to make data-driven decisions that can significantly enhance their engagement strategies.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Axis LMS
Yes
Causal
Yes
Nekton.ai
Yes
Pipedream
Yes
PubNub
Yes
Quickwork
Yes
Replyify
Yes
Stackreaction
Yes
Talkdesk
No
Wufoo
Yes
Integrations
Axis LMS
No
Causal
No
Nekton.ai
No
Pipedream
No
PubNub
No
Quickwork
No
Replyify
No
Stackreaction
No
Talkdesk
Yes
Wufoo
No
Pricing Details
$99 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
MonkeyLearn
Founded
2014
Country
Uruguay
Website
monkeylearn.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
Yes
For eCommerce
No
Image Recognition
No
Machine Learning
Yes
Multi-Language
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Process/Workflow Automation
Yes
Rules-Based Automation
Yes
Virtual Personal Assistant (VPA)
Yes
Text Mining
Boolean Queries
Yes
Document Filtering
Yes
Graphical Data Presentation
Yes
Language Detection
Yes
Predictive Modeling
Yes
Sentiment Analysis
Yes
Summarization
Yes
Tagging
Yes
Taxonomy Classification
Yes
Text Analysis
Yes
Topic Clustering
Yes