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Description
Velma is an innovative AI model created by Modulate, functioning as part of a comprehensive voice intelligence system that comprehends conversations directly from audio rather than depending on textual transcriptions. In contrast to conventional methods that first convert spoken language to text for analysis through language models, Velma employs an Ensemble Listening Model (ELM), which features a unique architecture capable of processing various facets of voice simultaneously, such as tone, emotion, pacing, intent, and behavioral cues. This advanced capability enables it to grasp the complete essence of a dialogue, not merely the spoken words, while identifying subtle indicators like stress, deceit, sarcasm, or escalation as they occur. Velma achieves this by integrating hundreds of specialized detectors, each targeting specific elements of speech, such as emotional context, inappropriate behavior, or signs of synthetic voice, and subsequently amalgamating these signals to derive deeper insights about the dynamics of the conversation. Consequently, this allows for a richer understanding of interactions in real time, enhancing the potential for more effective communication analysis.
Description
ToxMod™ stands out as the only comprehensive voice moderation solution available globally. While conventional voice moderation tools primarily concentrate on the small fraction of players—approximately 8%—who submit reports, ToxMod surpasses these limitations by autonomously identifying all significant harmful behaviors on your platform, enabling your team to intervene in real-time and prevent valuable players from leaving due to negative experiences. Designed to grasp the intricate aspects of voice communication, ToxMod transcends mere transcription by analyzing emotions, speech patterns, and audience reactions, among other factors. It quickly becomes well-versed in your game's code of conduct, prioritizing the most critical issues to ensure your team can address them effectively. User data is rigorously anonymized and safeguarded in accordance with ISO 27001 standards, and Modulate is committed to never selling or renting your data under any circumstances. Additionally, ToxMod comes equipped with various plugins compatible with different game engines and voice infrastructures, allowing for seamless integration in less than 24 hours. By employing advanced machine learning techniques, ToxMod is adept at detecting when conversations start to veer off course, ensuring a safer environment for all players involved. Ultimately, ToxMod represents a forward-thinking approach to voice moderation that protects both the integrity of your platform and the experience of your community.
API Access
Has API
API Access
Has API
Integrations
Five9
GENESYS
Microsoft Teams
Slack
Zendesk
Zoom
Pricing Details
$0.25 per hour
Free Trial
Free Version
Pricing Details
Free
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Modulate
Founded
2019
Country
United States
Website
www.modulate.ai/velma
Vendor Details
Company Name
Modulate
Country
United States
Website
www.modulate.ai/products/toxmod
Product Features
Product Features
Content Moderation
Artificial Intelligence
Audio Moderation
Brand Moderation
Comment Moderation
Customizable Filters
Image Moderation
Moderation by Humans
Reporting / Analytics
Social Media Moderation
User-Generated Content (UGC) Moderation
Video Moderation
