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Description
Mintrics is the ultimate social media analytics dashboard with market and competitor intelligence.
It allows brands, agencies, content creators, and marketers to see which videos are performing well and which aren’t and why.
Mintrics allows you to analyze all your videos on YouTube and Facebook in one place.
It connects to various APIs using users' tokens to collect data that isn't available publicly. It runs all calculations and displays unique metrics with historical information.
Mintrics provides benchmarks, monthly reports and personalized recommendations, as metrics can be useless by themselves.
First, at a page/channel-level to clearly show how a video is performing against others. Then, industry benchmarks that show performance compared to the competition. Mintrics Live Leaderboard allows you to track and group your competitors, as well as view market insights.
Description
Your contact center represents a significant, often overlooked asset for your organization, serving as a continuous source of valuable insights from customer interactions. PrediCX is an innovative AI platform designed to harness this potential by providing predictive insights and automating processes across various communication channels to improve both customer experience and service efficiency. By leveraging AI, businesses can extract predictive insights from every interaction, regardless of the medium used, enabling tailored recommendations that drive profitability and enhance customer satisfaction. The system offers timely alerts for emerging issues, facilitates automatic coaching, and conducts quality assurance for agents throughout their engagements. Urgent inquiries and complaints can be prioritized effectively, guiding customers towards the most suitable resources. Unlike traditional methods that rely on keywords, AI in PrediCX utilizes conceptual understanding to accurately analyze incoming feedback, ensuring that no customer opinion is neglected. It automates the triage of queries from digital platforms, classifies them efficiently, supports agents in real-time, and boosts the capabilities of chatbots for improved service delivery. This approach not only streamlines operations but also fosters a culture of responsiveness and continuous improvement in customer interactions.
API Access
Has API
API Access
Has API
Integrations
Freshdesk
SAP Business One
SAP Store
Salesforce
Zendesk
Pricing Details
$79
Free Trial
Free Version
Pricing Details
$495 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Mintrics
Founded
2015
Country
Dubai
Website
www.mintrics.com
Vendor Details
Company Name
Warwick Analytics
Founded
2011
Country
United Kingdom
Website
www.warwickanalytics.com
Product Features
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets
Data Visualization
Analytics
Content Management
Dashboard Creation
Filtered Views
OLAP
Relational Display
Simulation Models
Visual Discovery
Deep Learning
Convolutional Neural Networks
Document Classification
Image Segmentation
ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
Visualization
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
Statistical Analysis
Analytics
Association Discovery
Compliance Tracking
File Management
File Storage
Forecasting
Multivariate Analysis
Regression Analysis
Statistical Process Control
Statistical Simulation
Survival Analysis
Time Series
Visualization
Video
Analytics
Brand Overlay
Bulk Uploading
Closed Captions
Mobile Screen Support
Privacy Options
Social Sharing
Video Looping
Video Streaming
Product Features
Machine Learning
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering