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Average Ratings 0 Ratings

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features
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support

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Description

Ministry Platform allows for large-scale customization and scaling MinistryPlatform connects-the-data-dots to tell a comprehensive, realistic story of your people. Once you know your people and what they need, you can help them move towards Christlikeness. MinistryPlatform offers: *A powerful view engine that allows you to slice and dice data in real-time. * Integrations with other solutions. We are constantly looking for new solutions to expand the power of our church software ecosystem. * Unprecedented API that allows unlimited customization and scaling You can track engagement and automate ministry processes. You can also create your own charts and dashboards. Your data is never mixed with other churches' data. MinistryPlatform is flexible, customizable, and integrates well with other systems. Their platform also provides everything you need in an ChMS right from the start.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Full Method Yes 
InThrMa EMS Yes 
MortarStone Yes 
Online Giving Yes 
Pushpay Yes 
SecureGive Yes 
Talkdesk No 
Tithe.ly Yes 
Vision2 Yes 
eSPACE Yes 

Integrations

Full Method No 
InThrMa EMS No 
MortarStone No 
Online Giving No 
Pushpay No 
SecureGive No 
Talkdesk Yes 
Tithe.ly No 
Vision2 No 
eSPACE No 

Pricing Details

$500.00/month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Think Ministry, Inc.

Founded

2006

Country

United States

Website

www.ministryplatform.com

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Church Management

Accounting Integration Yes 
Attendance Tracking Yes 
Child Check-In Yes 
Email / SMS Yes 
Event Management Yes 
Member Directory Yes 
Member Portal Yes 
Multi-Site Management Yes 
Online Giving Yes 
Pledge Management Yes 
Small Group Management Yes 
Volunteer Management Yes 

Product Features

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