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Description
Mindcat Analytics is a comprehensive web analytics platform designed for marketing professionals, digital agencies, and organizations focused on evaluating website traffic and campaign performance specifically in the UAE and Saudi Arabia. This tool provides detailed insights into visitor metrics such as page views, referral sources, UTM campaign origins, events, objectives, conversion funnels, and customer journeys, while also allowing businesses to track interactions like WhatsApp clicks, phone calls, form submissions, bookings, brochure downloads, and revenue linked to their marketing efforts. Teams can engage in real-time monitoring, conduct period comparisons, create customized dashboards for multiple websites, and manage short links and QR codes, in addition to sharing reports in a read-only format. The platform's user interface is accessible in both Arabic and English languages, catering to a diverse audience. Users can choose between shared hosting or a dedicated instance within the UAE or Saudi Arabia, as well as deploy the application on their own cloud infrastructure or data center. Furthermore, analytics data can be easily exported in CSV format or accessed through the application’s API. Significantly, the tracking script is designed to respect user privacy by not setting cookies by default and refraining from storing visitor IP addresses, ensuring compliance with data protection standards. This commitment to privacy enhances the appeal of Mindcat Analytics among users who prioritize ethical data usage.
Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Workspace
No
Microsoft 365
No
Mindcat Inbox
No
Pricing Details
AED 99/website/month
You pay per website per month. A website is one site or domain you track: the Arabic and English versions of the same site count once, and a separate launch microsite counts as one more. Logins are free and unlimited, for your marketing team, your agency, your owners and your developers. The price per website drops as you add sites, and each band’s price applies only to the websites inside that band.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 39 | 39 | 10.62
21 to 100: 19 | 19 | 5.17
101 and up: 12 | 12 | 3.27
USD is the AED price divided by 3.6725, to the cent. A buyer in Saudi Arabia pays the SAR number.
Events included. Each website includes up to 200,000 events a month (page views plus the clicks we track), pooled across all your websites. Above the pool, each extra million events is AED/SAR 19 (USD 5.17). There are no per-visitor fees.
Worked example. An agency with 10 client websites pays 5 × 99 + 5 × 39 = AED 690 a month (SAR 690, USD 187.88). With 40 websites it is 495 + 15 × 39 + 20 × 19 = AED 1,460 (USD 397.55). Up to five websites, the monthly minimum of AED 499 (USD 135.87) applies.
How you run it changes the multiplier.
Shared, hosted by us in the UAE or Saudi Arabia: The website price above. Your own team space in a copy we share between clients; your data sits in the same database as theirs, kept apart by the app’s permissions | AED/SAR 499 (USD 135.87)
Your own copy, hosted by us in the UAE or Saudi Arabia: Website price × 2. Servers and a database only you use | AED/SAR 3,849 (USD 1,048.06)
In your own cloud or data centre, run by us: Website price × 2, and you pay your cloud bill directly | AED/SAR 4,249 (USD 1,156.98)
Two ways to start. Up to 5 websites on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 6 websites, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 5 websites | AED/SAR 2,500 (USD 680.74), fixed | A team for your websites in our shared copy in the UAE or Jeddah, the script with our install guide, our tracked-click template (WhatsApp, call and form), our UTM naming sheet, logins for your team, recorded training and guides in Arabic and English, and ticket support. Your websites come from our CSV template, and your web team adds the script. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 6 websites, and every size on your own copy or your own cloud | Up to 5 websites: AED/SAR 2,900 (USD 789.65). 6 to 20: AED/SAR 5,900 (USD 1,606.54). 21 to 100: AED/SAR 11,900 (USD 3,240.30). Above 100: from AED/SAR 19,900 (USD 5,418.65), scoped in writing. | One call with your marketing or IT lead, then setup to a written plan. It covers your copy or team in the country you choose, your logo, the script on a subdomain of yours, your websites added and the script installed with your web team, up to five tracked clicks per website (WhatsApp, call, form, booking or brochure), a UTM naming sheet for your Snapchat, TikTok, Google and Meta ads, a shared link per website if you want one, a retention period if you set one, and an hour of training in Arabic or English. Extra work is AED/SAR 450 (USD 122.53) an hour.
Billed at cost, outside the website price: a paid geo database if your copy needs one, and any outside service you ask us to buy for you. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 39 | 39 | 10.62
21 to 100: 19 | 19 | 5.17
101 and up: 12 | 12 | 3.27
USD is the AED price divided by 3.6725, to the cent. A buyer in Saudi Arabia pays the SAR number.
Events included. Each website includes up to 200,000 events a month (page views plus the clicks we track), pooled across all your websites. Above the pool, each extra million events is AED/SAR 19 (USD 5.17). There are no per-visitor fees.
Worked example. An agency with 10 client websites pays 5 × 99 + 5 × 39 = AED 690 a month (SAR 690, USD 187.88). With 40 websites it is 495 + 15 × 39 + 20 × 19 = AED 1,460 (USD 397.55). Up to five websites, the monthly minimum of AED 499 (USD 135.87) applies.
How you run it changes the multiplier.
Shared, hosted by us in the UAE or Saudi Arabia: The website price above. Your own team space in a copy we share between clients; your data sits in the same database as theirs, kept apart by the app’s permissions | AED/SAR 499 (USD 135.87)
Your own copy, hosted by us in the UAE or Saudi Arabia: Website price × 2. Servers and a database only you use | AED/SAR 3,849 (USD 1,048.06)
In your own cloud or data centre, run by us: Website price × 2, and you pay your cloud bill directly | AED/SAR 4,249 (USD 1,156.98)
Two ways to start. Up to 5 websites on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 6 websites, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 5 websites | AED/SAR 2,500 (USD 680.74), fixed | A team for your websites in our shared copy in the UAE or Jeddah, the script with our install guide, our tracked-click template (WhatsApp, call and form), our UTM naming sheet, logins for your team, recorded training and guides in Arabic and English, and ticket support. Your websites come from our CSV template, and your web team adds the script. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 6 websites, and every size on your own copy or your own cloud | Up to 5 websites: AED/SAR 2,900 (USD 789.65). 6 to 20: AED/SAR 5,900 (USD 1,606.54). 21 to 100: AED/SAR 11,900 (USD 3,240.30). Above 100: from AED/SAR 19,900 (USD 5,418.65), scoped in writing. | One call with your marketing or IT lead, then setup to a written plan. It covers your copy or team in the country you choose, your logo, the script on a subdomain of yours, your websites added and the script installed with your web team, up to five tracked clicks per website (WhatsApp, call, form, booking or brochure), a UTM naming sheet for your Snapchat, TikTok, Google and Meta ads, a shared link per website if you want one, a retention period if you set one, and an hour of training in Arabic or English. Extra work is AED/SAR 450 (USD 122.53) an hour.
Billed at cost, outside the website price: a paid geo database if your copy needs one, and any outside service you ask us to buy for you. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Pricing Details
AED 99 per agent/month
You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/analytics
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/desk
Product Features
Marketing Analytics
A/B Testing
No
Campaign Management
Yes
Channel Attribution
Yes
Customer Journey Mapping
No
Dashboard
No
Performance Metrics
No
Predictive Analytics
No
ROI Tracking
No
Social Media Metrics
No
Website Analytics
No
Web Analytics
Campaign Management
Yes
Conversion Tracking
Yes
Form Analytics
No
Goal Tracking
Yes
Keyword Tracking
No
Multiple Site Management
Yes
Pageview Tracking
Yes
Referral Source Tracking
Yes
Site Search Tracking
No
Time on Site Tracking
No
User Interaction Tracking
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
