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Description
Mindcat Accounts is a cloud-based accounting solution tailored for small and medium enterprises in the UAE and Saudi Arabia. This software integrates various functionalities, including sales and purchase invoicing, inventory management, expense tracking, bank reconciliation, tax documentation, and financial reporting, while also accommodating multiple companies. For businesses in Saudi Arabia, it facilitates e-invoicing that complies with ZATCA/Fatoora regulations, featuring invoice clearance capabilities. While UAE VAT accounting is included, the platform currently lacks a connector for the UAE e-invoicing service provider. Users can efficiently oversee their customers, suppliers, inventory, stock activities, and transactions directly through a web browser. Offering flexibility, Mindcat Accounts can be utilized as either a hosted SaaS solution or installed on a client’s servers. The interface and documentation are accessible in both Arabic and English, ensuring a user-friendly experience for SMEs and accounting professionals involved in regional tax compliance, invoicing, and bookkeeping. Additionally, the pricing structure includes per-user fees, hosting expenses, and setup charges, while a REST API allows for integration with other systems, enhancing its functionality and adaptability. Overall, Mindcat Accounts aims to streamline financial management for businesses navigating the complexities of accounting in the region.
Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
API Access
Has API
No
API Access
Has API
No
Integrations
Google Workspace
No
Microsoft 365
No
Mindcat Inbox
No
Pricing Details
AED 1045 per month (5 users)
You pay per user per month. A user is a named login that works in the books: an accountant, a salesperson, a purchaser, a storekeeper, a cashier or the owner. Your customers on the portal, your outside auditor’s read-only login and our support login are free. Companies, branches, warehouses, items and invoices are unlimited, and we charge no per-invoice fees. Each band’s price applies only to the users inside that band.
Band: AED | SAR | USD per month
1 to 5: 209 | 209 | 56.91
6 to 20: 179 | 179 | 48.74
21 to 50: 129 | 129 | 35.13
Above 50: 99 | 99 | 26.96
Worked example. A distributor with 12 users pays 5 × 209 + 7 × 179 = AED 2,298 a month (SAR 2,298, USD 625.73). With 20 users it is AED 3,730 (USD 1,015.66). With 50 it is AED 7,600 (USD 2,069.43). With 100 it is AED 12,550 (USD 3,417.29). The shared plan has a minimum of AED/SAR 1,045 a month (USD 284.55) on the quick start, which is 5 users: one to five users pay the same. When we set it up with you, the shared minimum is AED/SAR 2,298 (USD 625.73), the price of 12 users.
How you run it changes the multiplier.
Shared: your own site and database on our servers, in the UAE or Saudi Arabia: The user price above | AED/SAR 1,045 (USD 284.55) on the quick start, up to 5 users. AED/SAR 2,298 (USD 625.73) when we set it up with you.
Your own servers, hosted by us in the UAE or Saudi Arabia: User price × 2 | AED/SAR 5,750 (USD 1,565.69)
In your own cloud or data centre, run by us: User price × 1.5, and you pay your cloud bill directly | AED/SAR 5,150 (USD 1,402.31)
Two ways to start. One company with up to 5 users on the shared plan starts on a fixed quick-start package that we set up, with no scoping call. From 6 users, with more than one company, stock in several warehouses or branch tills, or on your own servers or cloud, we set it up with you.
Quick start (we set it up): One company on the shared plan, 1 to 5 users | AED/SAR 2,500 (USD 680.74), fixed | Your logo on the invoice, the UAE or Saudi chart of accounts with VAT, opening balances from your trial balance on our template, customers, suppliers and items from our CSV templates (up to 1,000 rows each), ZATCA onboarding of one invoicing unit with your Fatoora OTP, the Arabic and English invoice layout, standard roles, and recorded training in Arabic and English. Ticket support, no calls and no site visit. The go-live date counts from the day your filled templates and the OTP arrive. We send the payment link within 24 hours.
Managed: From 6 users, more than one company, stock in several warehouses, branch tills, and every size on your own servers or cloud | 1 to 20 users: AED/SAR 14,900 (USD 4,057.18). 21 to 50: AED/SAR 29,900 (USD 8,141.59). Above 50: from AED/SAR 49,900 (USD 13,587.47), scoped in writing. On your own servers or cloud, add AED/SAR 9,900 (USD 2,695.71) for the install. | One 30-minute call, then setup to a written plan: each company and branch, stock and warehouses with opening stock, POS profiles, approvals, custom print formats and reports in the plan, ZATCA onboarding per branch, data moved from your old program, and live training.
Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100. Outside the user price: your UAE Accredited Service Provider’s fees from 2027 (on your own contract with them), SMS or WhatsApp messages, payment gateway fees and receipt printers. The vendor bills you, or we bill them at cost plus 10% if you ask us to hold the account. There is no annual prepay discount. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 209 | 209 | 56.91
6 to 20: 179 | 179 | 48.74
21 to 50: 129 | 129 | 35.13
Above 50: 99 | 99 | 26.96
Worked example. A distributor with 12 users pays 5 × 209 + 7 × 179 = AED 2,298 a month (SAR 2,298, USD 625.73). With 20 users it is AED 3,730 (USD 1,015.66). With 50 it is AED 7,600 (USD 2,069.43). With 100 it is AED 12,550 (USD 3,417.29). The shared plan has a minimum of AED/SAR 1,045 a month (USD 284.55) on the quick start, which is 5 users: one to five users pay the same. When we set it up with you, the shared minimum is AED/SAR 2,298 (USD 625.73), the price of 12 users.
How you run it changes the multiplier.
Shared: your own site and database on our servers, in the UAE or Saudi Arabia: The user price above | AED/SAR 1,045 (USD 284.55) on the quick start, up to 5 users. AED/SAR 2,298 (USD 625.73) when we set it up with you.
Your own servers, hosted by us in the UAE or Saudi Arabia: User price × 2 | AED/SAR 5,750 (USD 1,565.69)
In your own cloud or data centre, run by us: User price × 1.5, and you pay your cloud bill directly | AED/SAR 5,150 (USD 1,402.31)
Two ways to start. One company with up to 5 users on the shared plan starts on a fixed quick-start package that we set up, with no scoping call. From 6 users, with more than one company, stock in several warehouses or branch tills, or on your own servers or cloud, we set it up with you.
Quick start (we set it up): One company on the shared plan, 1 to 5 users | AED/SAR 2,500 (USD 680.74), fixed | Your logo on the invoice, the UAE or Saudi chart of accounts with VAT, opening balances from your trial balance on our template, customers, suppliers and items from our CSV templates (up to 1,000 rows each), ZATCA onboarding of one invoicing unit with your Fatoora OTP, the Arabic and English invoice layout, standard roles, and recorded training in Arabic and English. Ticket support, no calls and no site visit. The go-live date counts from the day your filled templates and the OTP arrive. We send the payment link within 24 hours.
Managed: From 6 users, more than one company, stock in several warehouses, branch tills, and every size on your own servers or cloud | 1 to 20 users: AED/SAR 14,900 (USD 4,057.18). 21 to 50: AED/SAR 29,900 (USD 8,141.59). Above 50: from AED/SAR 49,900 (USD 13,587.47), scoped in writing. On your own servers or cloud, add AED/SAR 9,900 (USD 2,695.71) for the install. | One 30-minute call, then setup to a written plan: each company and branch, stock and warehouses with opening stock, POS profiles, approvals, custom print formats and reports in the plan, ZATCA onboarding per branch, data moved from your old program, and live training.
Extra work is AED/SAR 900 an hour (USD 245.06), or 10 hours for AED/SAR 8,100. Outside the user price: your UAE Accredited Service Provider’s fees from 2027 (on your own contract with them), SMS or WhatsApp messages, payment gateway fees and receipt printers. The vendor bills you, or we bill them at cost plus 10% if you ask us to hold the account. There is no annual prepay discount. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Pricing Details
AED 99 per agent/month
You pay per agent per month. An agent is anyone who answers or works on tickets in that month. The price per agent drops as your team grows: each band’s price applies only to the agents inside that band. Customers, staff who raise requests and one owner or admin login that only reads reports are free.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Band: AED | SAR | USD per month
1 to 5: 99 | 99 | 26.96
6 to 20: 69 | 69 | 18.79
21 to 50: 49 | 49 | 13.34
51 and up: 39 | 39 | 10.62
Worked example. An IT service desk with 20 agents pays 5 × 99 + 15 × 69 = AED 1,530 a month (SAR 1,530, about USD 416.61). With 5 agents it is AED 495. With 50 it is AED 3,000. With 100 it is AED 4,950.
How you run it changes the multiplier.
Shared: your own separate copy on our servers, in the UAE or Saudi Arabia: The agent price above | 5 agents (AED/SAR 495)
Your own servers, hosted by us in the UAE or Saudi Arabia: Agent price × 2 | AED/SAR 6,249 (USD 1,701.57)
In your own cloud or data centre, run by us: Agent price × 2, and you pay your cloud bill directly | AED/SAR 5,149 (USD 1,402.04)
Two ways to start. Up to 20 agents on the shared plan, we set you up on a fixed quick-start package, with no scoping call. From 21 agents, and at any size on your own servers or your own cloud, we set it up with you.
Quick start (we set it up): The shared plan, 1 to 20 agents | AED/SAR 2,500 (USD 680.74), fixed | Your own copy on our servers in the UAE or the Kingdom, our service desk template (groups, priorities, one SLA on your working week with public holidays, saved replies in Arabic and English), one support mailbox connected, the customer portal with your logo, your agents added from our CSV template, recorded training and guides in Arabic and English, and ticket support. No call and no on-site visit. The go-live date is counted from the day your CSV arrives. We send the payment link within 24 hours.
Managed: The shared plan from 21 agents, and every size on your own servers or your own cloud | Up to 5 agents: AED/SAR 4,900 (USD 1,334.24). 6 to 20: AED/SAR 9,900 (USD 2,695.71). 21 to 50: AED/SAR 19,900 (USD 5,418.65). Above 50: from AED/SAR 39,900, scoped in writing. | One morning with your service desk lead, then setup to a written plan. It covers your mailboxes, teams, SLAs and working calendars (your working week, public holidays and Ramadan hours), saved replies in Arabic and English, the help centre with your first articles, the customer portal in your colours, sign-in with Microsoft 365 or Google, and training. Moving tickets over from another help desk is quoted with the setup.
Billed at cost, outside the agent price. AI drafts and summaries (on your own AI account), SMS and your phone system. There are no per-ticket fees. Annual prepay takes 15% off. Prices exclude 5% UAE VAT and 15% Saudi VAT.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/accounts
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
F-15, Warba Center, Deira, Dubai, United Arab Emirates
Website
mindcat.ai/apps/desk
Product Features
Accounting
Accounts Payable
Yes
Accounts Receivable
Yes
Bank Reconciliation
Yes
Billing & Invoicing
Yes
CPA Firms
No
Cash Management
No
Cryptocurrency Support
No
Expense Tracking
No
Fixed Asset Management
No
Fund Accounting
No
General Ledger
Yes
Government
No
Multi-Currency
Yes
Nonprofits
No
Payroll Management
No
Project Accounting
No
Purchase Orders
No
Tax Management
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
No
Email Integration
Yes
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
