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Description
Mindcat Accounts is a cloud-based accounting solution tailored for small and medium enterprises in the UAE and Saudi Arabia. This software integrates various functionalities, including sales and purchase invoicing, inventory management, expense tracking, bank reconciliation, tax documentation, and financial reporting, while also accommodating multiple companies. For businesses in Saudi Arabia, it facilitates e-invoicing that complies with ZATCA/Fatoora regulations, featuring invoice clearance capabilities. While UAE VAT accounting is included, the platform currently lacks a connector for the UAE e-invoicing service provider. Users can efficiently oversee their customers, suppliers, inventory, stock activities, and transactions directly through a web browser. Offering flexibility, Mindcat Accounts can be utilized as either a hosted SaaS solution or installed on a client’s servers. The interface and documentation are accessible in both Arabic and English, ensuring a user-friendly experience for SMEs and accounting professionals involved in regional tax compliance, invoicing, and bookkeeping. Additionally, the pricing structure includes per-user fees, hosting expenses, and setup charges, while a REST API allows for integration with other systems, enhancing its functionality and adaptability. Overall, Mindcat Accounts aims to streamline financial management for businesses navigating the complexities of accounting in the region.
Description
Mindcat Desk is a cloud-driven help desk and service desk solution designed specifically for support teams in the Gulf region. Requests made via email, phone, or a customer portal are transformed into tracked tickets, complete with reference numbers, designated owners, priority levels, status updates, and service-level deadlines. Teams have the flexibility to customize their response and resolution targets according to their work schedules, hours, and local calendars, utilizing tools like queues, escalations, pre-written replies, and reports to effectively manage their service obligations. Customers can monitor the progress of their requests through a portal and access a help center available in both Arabic and English. The interface for agents accommodates English and partial Arabic, featuring a right-to-left layout for ease of use. Hosting options are available in vendor-managed environments located in the UAE or Saudi Arabia, or organizations can choose to deploy the service in their own cloud or data center. This product is particularly beneficial for IT service desks, managed service providers, and other entities that deal with support requests that require adherence to specific response-time commitments, thereby enhancing operational efficiency and customer satisfaction. Overall, Mindcat Desk stands out as a versatile tool for organizations looking to streamline their support processes.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Screenshots View All
No images available
Integrations
Google Workspace
No
Microsoft 365
No
Salesforce
No
Slack
No
Integrations
Google Workspace
Yes
Microsoft 365
Yes
Salesforce
Yes
Slack
Yes
Pricing Details
AED/SAR 209/user/month
Per user/month: AED/SAR 209 for users 1–5, 179 for 6–20, 129 for 21–50, and 99 above 50; each band applies only to users in that band. Shared hosting has monthly minimums of AED/SAR 1,045 for quick start or 2,298 with managed setup. Vendor-dedicated hosting costs 2× the user rate; customer cloud/data-centre installation costs 1.5× plus cloud charges. One-time setup is AED/SAR 2,500 for quick start; managed setup is 14,900 for 1–20 users, 29,900 for 21–50, or from 49,900 above 50. Own-server or cloud installation adds 9,900. Prices exclude VAT; UAE service-provider fees may apply from 2027.
Free Trial
No
Free Version
No
Pricing Details
AED/SAR 99/user/month
AED/SAR 99 per agent monthly for 1–5 agents; AED/SAR 69 for 6–20, AED/SAR 49 for 21–50, and AED/SAR 39 for 51+ agents. Shared hosting has a five-agent minimum (AED/SAR 495/month). Vendor-managed dedicated hosting is priced at twice the agent rate, with a AED/SAR 2,999 monthly minimum. Customer-cloud or data-centre deployment is priced at 0.75× the agent rate, plus the customer's cloud bill, with a AED/SAR 2,999 monthly minimum. One-time setup fees range from AED/SAR 4,900 to AED/SAR 39,900 depending on agent count. Annual prepayment receives a 15% discount; VAT is excluded.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
United Arab Emirates
Website
mindcat.ai
Vendor Details
Company Name
Mindcat Technology Consultants FZE
Founded
2022
Country
United Arab Emirates
Website
mindcat.ai
Product Features
Accounting
Accounts Payable
No
Accounts Receivable
No
Bank Reconciliation
No
Billing & Invoicing
No
CPA Firms
No
Cash Management
No
Cryptocurrency Support
No
Expense Tracking
No
Fixed Asset Management
No
Fund Accounting
No
General Ledger
No
Government
No
Multi-Currency
No
Nonprofits
No
Payroll Management
No
Project Accounting
No
Purchase Orders
No
Tax Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
