Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
You crave immediate access to comprehensive data, and now that MightySignal has partnered with AppMonsta, your desires can be fulfilled effortlessly! Whether you're in search of app ranking statistics, publisher insights, or SDK intelligence, you can select the type of data feed you want and determine the date range that suits your needs, allowing us to gather that data snapshot for you to analyze at your convenience. Effortlessly import this data into your business intelligence platforms, ETL systems, CRM, or any other internal applications you prefer. You can also subscribe to multiple data feeds, enabling you to compare and contrast diverse datasets from both the Google Play Store and Apple's App Store. Alternatively, you have the option to create a custom data feed package tailored specifically to your requirements right from the beginning. Each month, you'll receive a snapshot of the public details and essential publisher information from either the Google Play or Apple App Store (note that publisher contact information is excluded). You can explore broad global parameters or delve into specific app details to meet your analytical needs. With this level of flexibility and depth, your data analysis capabilities will reach new heights!
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
Yes
API Access
Has API
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
MightySignal
Country
United States
Website
mightysignal.com/products/data-feed
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/