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Description

You crave immediate access to comprehensive data, and now that MightySignal has partnered with AppMonsta, your desires can be fulfilled effortlessly! Whether you're in search of app ranking statistics, publisher insights, or SDK intelligence, you can select the type of data feed you want and determine the date range that suits your needs, allowing us to gather that data snapshot for you to analyze at your convenience. Effortlessly import this data into your business intelligence platforms, ETL systems, CRM, or any other internal applications you prefer. You can also subscribe to multiple data feeds, enabling you to compare and contrast diverse datasets from both the Google Play Store and Apple's App Store. Alternatively, you have the option to create a custom data feed package tailored specifically to your requirements right from the beginning. Each month, you'll receive a snapshot of the public details and essential publisher information from either the Google Play or Apple App Store (note that publisher contact information is excluded). You can explore broad global parameters or delve into specific app details to meet your analytical needs. With this level of flexibility and depth, your data analysis capabilities will reach new heights!

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce
Talkdesk

Integrations

Salesforce
Talkdesk

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MightySignal

Country

United States

Website

mightysignal.com/products/data-feed

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Product Features

Alternatives

Alternatives