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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Microtalk is a leading provider of cloud communication services that help businesses of all sizes simplify their voice and connectivity needs. Its Cloud Phone System supports office, home, and remote work setups, offering IVR, secure call recording, team call queues, and WebRTC integration for seamless online calling. For larger operations, Microtalk’s Contact Centre solutions deliver high-performance VoIP trunks, skills-based routing, toll-free numbers, and a cloud-hosted predictive dialer to boost customer service efficiency. Businesses can also leverage Microtalk’s business-grade fibre internet, which supports speeds up to 10Gb with SD-WAN and MPLS integration for resilience. SMS solutions add further flexibility, allowing companies to launch mass texting campaigns, manage opt-outs automatically, and monitor performance in real time. With over 10,000 customers in 15 countries since 2008, Microtalk has built a reputation for reliable, innovative, and affordable communication technology. Its solutions require no capital investment, offering predictable per-user costs for easy scalability. Backed by 24/7 support and an in-house R&D team, Microtalk ensures continuous improvement and tailored solutions for every client.

Description

Leverage Verizon’s Voice-over-IP (VoIP) network through IP Trunking to provide your organization with affordable and adaptable communication solutions. Affordable voice services for businesses can distinguish between merely being advantageous and gaining a competitive advantage in the market. As companies navigate an increasingly interconnected landscape, IP Trunking can enhance team productivity, improve connections with clients and partners, and optimize expenses simultaneously. Organizations aiming to manage and streamline their IT expenditures will find significant benefits. This solution is especially beneficial for enterprises that handle a high volume of VoIP calls concurrently, including those involved in disaster recovery, seasonal retail, and call centers. Additionally, government entities looking to upgrade their infrastructures can fully capitalize on their unified WANs. IP Trunking facilitates voice communication over digital networks rather than relying on conventional telephone lines. This technology is designed to accommodate a large number of simultaneous connections, allowing organizations and agencies to better manage their costs while enhancing communication efficiency. Ultimately, embracing IP Trunking can serve as a strategic move towards modernizing communication frameworks across various sectors.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

Verizon Network Detection and Response

Integrations

Verizon Network Detection and Response

Pricing Details

$10/month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microtalk Europe Limited

Founded

2008

Country

United Kingdom

Website

microtalk.co.uk

Vendor Details

Company Name

Verizon

Founded

1983

Country

United States

Website

www.verizon.com/business/products/voice-collaboration/voip/ip-trunking/

Product Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Product Features

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

Alternatives

Alternatives

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Gphone

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