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Description

Microsoft Dynamics 365 Contact Center serves as a comprehensive cloud-based solution for customer service, combining customer engagement, communication, and analytics into a single platform. This system enables businesses to handle customer interactions through various channels, such as voice, chat, email, and social media, thereby delivering a cohesive omnichannel experience. By leveraging AI and automation, the platform boosts agent efficiency through functionalities like sentiment analysis, real-time insights, and guided workflows. Additionally, it seamlessly integrates with other Microsoft products, including Teams and Power BI, to support collaboration and data-driven decision-making. Organizations benefit from customizable dashboards and analytics that allow them to track key performance indicators (KPIs) and refine their customer service approaches. Microsoft Dynamics 365 Contact Center is particularly well-suited for businesses aiming to elevate customer satisfaction and enhance operational efficiency. Ultimately, this robust solution not only improves service delivery but also empowers organizations to adapt to evolving customer needs.

Description

Speechify is the number one text-to-speech software that converts any written text into natural-sounding spoken words. We offer both free and premium subscriptions, and have over 150,000 5-star ratings. You can use the text editor, the Google Chrome Extension, iOS, Mac Desktop, or Android apps. Speechify is used by students, professionals and people who enjoy speed-listening. TTS software is the best way to convert any text into audio that sounds natural. Speechify text-to-speech software can read aloud at speeds up to nine times faster than average reading speed. This allows you to learn more in less time. Speechify is an easy-to-use, powerful software that allows you to create high-quality voiceovers. Narrate text, explainers, videos, slides, books, anything, in any style. Our voiceover product will be perfect for businesses, podcasters, video editor, and any other person who needs professional voiceovers in their projects.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft Teams
Dynamics 365 Customer Service
Facebook
Facebook Messenger
Gmail
Google Chrome
Google Docs
LinkedIn
Medium
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Notion
Orate
Reddit
WhatsApp
X (Twitter)

Integrations

Microsoft Teams
Dynamics 365 Customer Service
Facebook
Facebook Messenger
Gmail
Google Chrome
Google Docs
LinkedIn
Medium
Microsoft Dynamics 365
Microsoft Outlook
Microsoft Power BI
Notion
Orate
Reddit
WhatsApp
X (Twitter)

Pricing Details

$110/month
Free Trial
Free Version

Pricing Details

$139/year
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

www.microsoft.com/en-us/dynamics-365/products/contact-center

Vendor Details

Company Name

Speechify

Founded

2016

Country

United States

Website

speechify.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Product Features

Text to Speech

API
Adjust Speaking Rate / Pitch
Audio Optimization
Custom Lexicons
Different Voice Choices
Multi-Language Support
Synchronize Speech

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