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Description
Agent 365 is Microsoft’s new enterprise framework for managing AI agents with the same rigor and structure used for human users. It centralizes oversight by providing a registry that surfaces every agent operating within your organization, including identity-secured agents, internally registered agents, and automatically detected shadow agents. The platform enhances security by extending Microsoft Defender protections, Entra identity access controls, and Purview governance policies to all agents. Agent 365 integrates with Microsoft 365, Power Apps, Power Automate, and Power BI, enabling agents to participate in workflows, analytics, and productivity tasks just like any other digital worker. Using Work IQ, organizations can equip agents with deep contextual understanding sourced from company data, relationships, and internal systems. This unified approach simplifies deployment, strengthens compliance, and improves operational insight for IT teams. Through Microsoft’s Frontier early access program, IT admins can explore and activate Agent 365 directly in the Admin Center. Microsoft built Agent 365 to support the rapidly growing role of AI agents across enterprise environments, ensuring they remain secure, governed, and aligned with organizational standards.
Description
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
API Access
Has API
API Access
Has API
Integrations
Microsoft Teams
Aha!
Apache Solr
Appinium
Confluence
Discourse
Dropbox
Joomla!
Microsoft Defender Antivirus
Microsoft Entra ID
Integrations
Microsoft Teams
Aha!
Apache Solr
Appinium
Confluence
Discourse
Dropbox
Joomla!
Microsoft Defender Antivirus
Microsoft Entra ID
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Microsoft
Founded
1975
Country
United States
Website
www.microsoft.com/en-us/microsoft-agent-365
Vendor Details
Company Name
SearchUnify
Founded
2008
Country
India
Website
www.searchunify.com
Product Features
Product Features
Enterprise Search
AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery