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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Microsoft has launched Microsoft 365 Copilot Chat, a complimentary AI-powered chat service aimed at boosting productivity in the workplace. Utilizing OpenAI's advanced GPT-4 technology, Copilot Chat enables users to design and implement AI agents for a variety of tasks, including automating workflows and organizing email correspondence. While these AI agents were initially part of the premium Microsoft 365 Copilot subscription, they can now be accessed through the Copilot Chat platform. Users have the opportunity to create personalized agents via Copilot Studio, with a flexible pricing model that includes pay-as-you-go options or consumption packs. The interactions with these agents are quantified in messages, with charges ranging from 1 cent for basic replies to 30 cents for retrieving information from work-related data through the Microsoft Graph. This new offering is intended to introduce companies to AI tools, fostering a greater acceptance of the full Microsoft 365 Copilot suite, which continues to be available for $30 per user each month. Additionally, this move reflects Microsoft's commitment to integrating AI into everyday business operations, potentially transforming how organizations operate in the digital age.

Description

Operata is a cutting-edge platform designed specifically for cloud contact centers, leveraging artificial intelligence to enhance customer experience observability by continuously gathering and analyzing real-time data from all aspects of interactions, including calls, agent environments, networks, CCaaS, and AI engagements; this comprehensive approach offers teams a complete understanding of both customer and agent experiences, enabling them to identify not only the events that occurred but also the underlying reasons and to respond promptly. Among its standout features are a consolidated CX Insights Graph that aligns various technical, operational, and experiential signals, as well as CX Copilot and Agent Copilot—intelligent assistants powered by Tenor AI that facilitate natural language queries and provide instant recommendations. Additionally, the platform includes Customer Journey Trace for visualizing full interaction sequences across diverse channels, pre-configured playbooks and dynamic dashboards for gaining timely insights, readiness testing and assurance tools for performance benchmarking, seamless compatibility with over 50 CX and voice systems, and an MCP Server that integrates observability data into broader enterprise AI frameworks. With such a robust suite of tools, Operata empowers organizations to enhance their customer service strategies effectively.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

8x8 No 
ASAPP No 
Amilia SmartRec™ No 
Calabrio ONE No 
Cisco Webex No 
ElevenLabs No 
GPT-4o Yes 
GPT-5 Yes 
GPT-5.2 Pro Yes 
GPT-5.2 Thinking Yes 
GPT-5.6 Sol Yes 
Microsoft 365 Copilot Researcher Yes 
Microsoft Copilot Yes 
Odigo No 
Qualtrics XM Platform No 
Replicant No 
RingCentral RingCX No 
Talkdesk No 
Telnyx No 
Vapi AI No 

Integrations

8x8 Yes 
ASAPP Yes 
Amilia SmartRec™ Yes 
Calabrio ONE Yes 
Cisco Webex Yes 
ElevenLabs Yes 
GPT-4o No 
GPT-5 No 
GPT-5.2 Pro No 
GPT-5.2 Thinking No 
GPT-5.6 Sol No 
Microsoft 365 Copilot Researcher No 
Microsoft Copilot No 
Odigo Yes 
Qualtrics XM Platform Yes 
Replicant Yes 
RingCentral RingCX Yes 
Talkdesk Yes 
Telnyx Yes 
Vapi AI Yes 

Pricing Details

Free
Free plus consumption costs
Free Trial No 
Free Version Yes 

Pricing Details

$0.0060 per agent minutes
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Microsoft

Founded

1975

Country

United States

Website

microsoft.com

Vendor Details

Company Name

Operata

Founded

2017

Country

United States

Website

operata.com

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

Local Measure Engage Reviews

Local Measure Engage

Local Measure