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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

MetaDefender OT Access provides a secure solution for just-in-time remote access to Operational Technology (OT) and Cyber-Physical Systems (CPS), allowing both internal staff and external partners to connect safely through mutually authenticated, outbound-only TLS tunnels, thus mitigating the risks associated with inbound traffic exposure to OT networks. The system is compatible with a variety of industrial and IT protocols, including Ethernet/IP, MODBUS, OPC UA, S7Comm, Telnet, SSH, RDP, and HTTPS, which ensures it can be integrated with both legacy and contemporary OT infrastructures. Depending on the chosen deployment configuration, this solution can be managed via the cloud through AWS-hosted services or installed on-premises using a local Management Console, making it versatile enough for environments that are either connected to the internet or entirely air-gapped. It utilizes essential components like an Admin UI, a Windows client or service-level client, and a Management Console for on-site setups, effectively facilitating connection management and the enforcement of security protocols. By adapting to various operational contexts, MetaDefender OT Access enhances the security landscape of OT networks while maintaining operational efficiency.

Description

SecureDesk is a self-hosted platform aimed at remote support and device management specifically for Windows systems, ensuring that the user's own infrastructure handles all interactions without relying on external cloud services. It features two modes of connection: attended sessions, which provide real-time assistance with the end user's approval, and unattended access for managing devices that do not have staff present, like servers or kiosks. Additionally, for more complex troubleshooting needs, technicians can access a SYSTEM-level shell to execute administrative commands directly on the device. Central to its architecture is a robust encryption model; both the technician's console and the remote device independently create their own AES-256-GCM encryption keys, with connections initiated solely from the endpoints. The self-hosted relay that facilitates each session only transmits encrypted data and does not possess any keys, ensuring that even the operator of the relay cannot decrypt or view the content of the sessions. This design not only enhances security but also provides peace of mind to users who prioritize data protection during remote interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Amazon Web Services (AWS) Yes 
Splunk Cloud Platform Yes 

Integrations

Amazon Web Services (AWS) No 
Splunk Cloud Platform No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

OPSWAT

Founded

2002

Country

United States

Website

www.opswat.com/products/metadefender/ot-access

Vendor Details

Company Name

Rubix Technology

Founded

2012

Country

United States

Website

www.rubixtechnology.com

Product Features

Product Features

Remote Support

Diagnostic Tools No 
File Transfer Yes 
Live Chat Yes 
Real-time Chat Yes 
Remote Control Yes 
Screen Sharing Yes 
Session Recording Yes 
Session Transfer No 
Surveys & Feedback No 

Alternatives

Alternatives

HelpWire Reviews

HelpWire

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