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Description
Fractional Ownership & Timeshare Management Platform
Merlin is purpose-built for vacation ownership clubs, fractional resorts, timeshare operations, and HOA communities. Unlike generic hotel PMS platforms, Merlin handles the operational complexity of fractional ownership natively.
Key Capabilities:
• Fractional Allocation: Points systems, banking/borrowing, fixed/floating weeks, and split-week logic.
• Owner Management: Centralized profiles, usage rights enforcement, and multi-tier ownership structures.
• Reservation Engine: Owner self-service booking portal, rental guest management, and inventory distribution.
• HOA Billing: Automated maintenance fee calculations, owner statements, and payment reconciliation.
• Owner Portal: Self-service reservations, account access, and document management.
Description
ResortSuite SPA stands out from all other spa software options on the market due to its unique guest-focused technology platform. This innovative system allows destination spas, resort spas, and multi-location spas to deliver a more personalized service experience through a unified guest profile. Equipped with its own inventory and point-of-sale systems, our top-tier modules can manage your entire operation or seamlessly integrate with your current solutions. Whether it’s for spa treatments, classes, room bookings, or dining reservations, your front desk and reservations teams can access comprehensive guest information when utilized alongside other ResortSuite modules or across various spa locations. The advantage of a single-vendor system is that it provides a seamless experience, while a multi-vendor setup is ideal for spas and resorts that adhere to a corporate standard for property management and point-of-sale systems. By enabling your guests to book any service your property offers at their convenience, you can significantly enhance their overall experience. This flexibility ensures that guests feel valued and catered to, regardless of where they are.
API Access
Has API
API Access
Has API
Integrations
Yellow Dog Inventory
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$18000 one-time payment
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Merlin Software
Founded
2006
Country
Global
Website
easymerlin.com
Vendor Details
Company Name
ResortSuite
Founded
1999
Country
Canada
Website
www.resortsuite.com/applications/spa/
Product Features
Timeshare
Accounting
Commission Management
Contract Management
Lead Management
Maintenance Management
Owner Management
Property Management
Sales Tracking
Tour Management
Product Features
Spa
Appointment Management
Client Management
Employee Management
Inventory Management
Loyalty Program
Membership Management
Online Booking
Payroll & Commission
Point of Sale (POS)
