Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We assist credit unions in crafting standout member experiences by gathering Voice of Member feedback and utilizing a robust, specialized analytics platform tailored to the industry. This solution provides a comprehensive overview of every key metric related to member experience, accessible to all stakeholders in a single location. We deliver insights in real-time, across all channels, every day. MemberXP is designed to evaluate each touchpoint of a member's journey, from initial enrollment in the credit union to securing loans and utilizing mobile applications, ensuring that we ask the right questions to identify both the positive and negative aspects of each unique member path. Rather than relying on a single feedback source or juggling multiple vendors, MemberXP empowers you to gather member insights wherever and whenever they prefer to engage, whether that be online, via mobile, over the phone, on tablets, and more. With our solution specifically crafted for retail finance, our proprietary analytics provide critical answers to questions unique to credit unions. Additionally, MemberXP's specialized alerts and tracking capabilities are instrumental in fostering member loyalty, ensuring that your credit union can continually adapt to meet the evolving needs of its members. By leveraging these insights, credit unions can enhance their service offerings and build stronger relationships with their members.
Description
Union365 is a platform that centralizes member data into a secure database that can be easily navigated. It improves union operations by providing transparent job evaluations, effective grievance tracking and maintaining alignment between leaders and members.
The communication app of the system ensures that all members are kept informed, facilitating political actions and strike orchestration. Automating dues collection, and streamlining the management of strike pay, keeps financial transactions simple and members supported.
Union365 is designed with inclusivity in the forefront. It offers multi-language support, a self-service platform, and empowers members to engage with union services through a mobile app and website on their terms.
Union365 is a powerful tool that empowers unions and their membership, fosters a sense community, and enhances member satisfaction in a modern and effective framework.
API Access
Has API
No
API Access
Has API
Yes
Integrations
ChatGPT
No
Facebook
Yes
Google Workspace
No
Mailchimp
No
Microsoft Defender for Office 365
No
Microsoft PowerPoint
Yes
NationBuilder
No
QuickBooks Accountants
No
Twilio
No
X (Twitter)
Yes
Integrations
ChatGPT
Yes
Facebook
No
Google Workspace
Yes
Mailchimp
Yes
Microsoft Defender for Office 365
Yes
Microsoft PowerPoint
No
NationBuilder
Yes
QuickBooks Accountants
Yes
Twilio
Yes
X (Twitter)
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$50 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
MemberXP
Country
United States
Website
www.memberxp.com
Vendor Details
Company Name
Union365
Founded
2022
Country
Canada
Website
union365.ca
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
No
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Survey
Custom Survey URLs
No
Data Analysis Tools
No
Email Marketing
No
Mobile Survey
No
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
No
Site Intercept Survey
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Membership Management
Application Management
Yes
Automatic Renewals
No
Committee Management
Yes
Dues Management
Yes
Email Marketing
Yes
Event Management
Yes
Member Directory
Yes
Member Portal
Yes
Member Types
Yes
Membership Database
Yes
Nonprofit Membership
Yes
Payment Processing
No
Website Management
Yes