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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Digital Asset Management (DAM) plays a crucial role in achieving success in the contemporary landscape filled with rich media. By leveraging its capabilities across all departments, organizations can equip every team with effective resources for the organization and retrieval of digital assets. This system supports an unlimited number of users, administrators, and groups, with a straightforward setup that spans multiple departments. It also allows for the segregation of users, storage, and content, enabling administrators to preview access for any user group. With Enterprise solutions, the platform offers unlimited federated accounts, along with customizable rights tagging and embeddable rights statements. Furthermore, users can attach contracts and releases and agree to terms upon uploading content, with rights status being filterable and all assignments manageable through simple drag-and-drop features. CI HUB acts as a versatile connector application, seamlessly integrating DAM systems with user-friendly software such as Adobe Creative Cloud and Google Workspace, while providing searchable and browsable access to your digital assets. Additionally, by utilizing Mediagraph's plugin, organizations can directly connect multiple Lightroom Classic catalogs to a MediaGraph account, ensuring that the entire organization can tap into a library reminiscent of Lightroom's functionality. This connectivity not only enhances collaboration but also streamlines workflows across diverse teams, ultimately fostering a more efficient and productive environment.

Description

Everything HelpDesk is a web-based help desk solution that was specifically designed for K-12 schools and local and state governments. This robust help desk platform was developed by GroupLink, a top K-12 and government help desk. It simplifies incident requests, improves productivity, and improves user satisfaction. Everything HelpDesk offers a variety of features that allow organizations to track and streamline issues and report progress. These include email and calendar integration, ZENworks, directory integration, asset discovery and mass ticket updates.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe InDesign Yes 
Adobe Lightroom Yes 
Adobe Photoshop Yes 
Adobe Premiere Pro Yes 
CI HUB Yes 
Gmail No 
Google Workspace Yes 
Microsoft Outlook No 

Integrations

Adobe InDesign No 
Adobe Lightroom No 
Adobe Photoshop No 
Adobe Premiere Pro No 
CI HUB No 
Gmail Yes 
Google Workspace No 
Microsoft Outlook Yes 

Pricing Details

$99 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$20.00/month/user
Cost is based on the number of technicians billed annually or monthly. Free for up to 3 technician licenses while Lite plan cost starts at $20 per month and Full plan costs $25 per month.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

MediaGraph.io

Founded

2010

Country

United States

Website

www.mediagraph.io

Vendor Details

Company Name

GroupLink

Founded

1996

Country

United States

Website

www.grouplink.com

Product Features

Digital Asset Management

Asset Categorization Yes 
Asset Library Yes 
Asset Sharing Yes 
Brand Control No 
Customizable Branding Yes 
File Conversion No 
Metadata Management Yes 
Mobile App No 
Reporting/Analytics Yes 
Search Within Document Yes 
Search/Filter Yes 
Version Control Yes 
Watermarking Yes 
Workflow Management Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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