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Description
Medallia Concierge, formerly Zingle, is an intelligent text-based and in-app messaging system that enhances, personalizes and elevates the customer and employee experience and builds loyalty. Build brand loyalty by delighting customers with personalized engagement. AI-powered personalized promotions can drive sales. Discover meaningful insights to increase efficiency.
Use personalized two-way messages to build customer loyalty. This will allow you to address customer needs and wants in real-time. Communicate with your customers and solicit their feedback across all channels, from SMS to webchat to Facebook Messenger or other apps, wherever they are. Identify opportunities to improve the experience as it unfolds. Connect this data directly to the most popular CRM solutions and customer service tools. With Medallia’s advanced segmentation capability, customer data can also be used to design services that are brand-differentiated for each customer segment.
Description
SAP solutions extend far beyond the capabilities of conventional CRM systems. They incorporate advanced in-memory technology and Big Data analytics, enabling you to facilitate real-time, contextual, and personalized engagement with customers across various channels and business sectors. Gain profound insights into customer behavior and social trends to enhance your impact on every transaction, regardless of location. Ensure that each customer feels uniquely valued by delivering tailored experiences across all platforms. Our solutions also enhance the digital shopping experience, creating seamless interactions through mobile, social, and e-commerce channels. Equip your service representatives with the necessary visibility into customer needs and immediate problem-solving tools to foster loyalty and optimize costs effectively. This comprehensive approach not only strengthens customer relationships but also drives significant business growth.
API Access
Has API
API Access
Has API
Integrations
Boost.space
Camms PPM
Donna
Facebook
MOS Chorus
Manthan CDP++
Maropost
Mentorink
MindTouch
MuleSoft Anypoint Platform
Integrations
Boost.space
Camms PPM
Donna
Facebook
MOS Chorus
Manthan CDP++
Maropost
Mentorink
MindTouch
MuleSoft Anypoint Platform
Pricing Details
$179 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Medallia
Founded
2001
Country
United States
Website
www.medallia.com/products/concierge/
Vendor Details
Company Name
SAP
Founded
1972
Country
Germany
Website
www.sap.com
Product Features
Conversational Marketing
Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking
