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Description
Market360 is an innovative digital shelf analytics platform powered by artificial intelligence, designed to assist brands, manufacturers, retailers, and distributors in excelling at every phase of the online customer journey. By delivering real-time insights and actionable guidance on various aspects such as product visibility, pricing strategies, promotional efforts, content effectiveness, keyword performance, customer reviews and sentiment, search share, and seller health across multiple marketplaces and channels, it empowers businesses to make informed decisions. The platform is equipped with advanced analytics and GenAI-assisted tools that ensure compliance with brand and channel standards while benchmarking competitive activities. It effectively tracks pricing dynamics and buy-box victories, notifying teams of any content deficiencies or pricing irregularities, enabling businesses to consistently refine their digital shelf strategies. Market360 features customizable dashboards and KPI tracking capabilities that extend across global markets, offering in-depth competitive benchmarking and trend analysis. Furthermore, it enhances marketplace management through modular monitoring that aligns with specific business requirements and scalable delivery options, allowing companies to adapt quickly to market changes and consumer demands. This flexibility ensures that businesses remain agile and responsive in the fast-evolving digital landscape.
Description
The Wayvee device, operational in-store continuously throughout the year, allows you to gather customer satisfaction and engagement data from every customer who interacts with your products. By utilizing Radio Frequency (RF) wave technology along with innovative AI algorithms, Wayvee offers real-time monitoring of customer satisfaction and engagement in a retail environment. It discreetly assesses emotional reactions without relying on surveys or cameras, ensuring privacy while providing instant feedback. This immediate insight empowers retailers to enhance the shopping experience effectively, fostering increased revenue opportunities. With a user-friendly client dashboard, retailers can access C-SAT data and other key metrics through real-time reporting, easily integrating it into any data management system via the Wayvee API, which also helps to cut costs and save time in data collection. Comprehensive reports detailing C-SAT scores and various engagement metrics give retailers the insights they need to make informed decisions and improve customer relations further. Thus, Wayvee not only streamlines the feedback process but also strengthens the overall retail strategy by focusing on customer preferences.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
eClerx
Founded
2000
Country
India
Website
eclerx.com/products/market360/
Vendor Details
Company Name
Wayvee
Founded
2023
Country
United States
Website
wayvee.com
Product Features
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management