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Description
Maple is an innovative voice AI platform tailored for the restaurant industry and similar service-oriented businesses, designed to utilize advanced natural language processing and menu-specific intelligence to handle incoming calls around the clock. This system not only accurately processes orders but also manages reservations through booking, modification, and cancellation, all while intelligently upselling and accommodating multiple languages to ensure teams never miss a business opportunity due to unanswered calls or manual interventions. By integrating seamlessly with restaurants' point-of-sale systems, Maple comprehensively understands menus, addresses dietary restrictions and allergies, captures orders with precision, personalizes guest interactions, and drives higher average ticket sizes alongside improved operational efficiency. Additionally, its robust infrastructure is built for scalability and reliability, serving both single and multi-location operations, allowing restaurants to automate routine call tasks, enhance order capture, and elevate guest experiences without the need for additional staffing resources. Ultimately, Maple empowers restaurants to focus on delivering exceptional service while streamlining their operations effectively.
Description
Tattle stands out as the premier Customer Experience Improvement (CXI) platform tailored for restaurant and hospitality managers to gather and respond to guest feedback effectively. In today's competitive landscape, traditional methods such as online reviews or mystery shoppers fail to meet the strategic needs of modern restaurant operators. A robust feedback system that identifies key opportunities through a data-driven methodology is essential. That's why Tattle employs causation-based surveys that boast an impressive 94% completion rate, providing you with 20 times more data compared to other options. Additionally, Tattle harnesses the power of Machine Learning to prioritize the most impactful opportunities that enhance guest satisfaction and drive revenue. Operators can establish monthly targets based on the specific opportunities unique to each location, ensuring the team is aligned and focused on executing actionable items while monitoring their progress over time. Furthermore, Tattle offers comprehensive tracking of important metrics and allows operators to compare reports across various parameters such as daypart, ordering channels, top box scores, incident rates, and more to optimize performance. This multifaceted approach ultimately empowers operators to make informed decisions that lead to improved guest experiences and business outcomes.
API Access
Has API
API Access
Has API
Integrations
Alpine IQ
Clover
Incentivio
Lunchbox
Olo
OpenTable
Shift4
Square POS
Toast
Integrations
Alpine IQ
Clover
Incentivio
Lunchbox
Olo
OpenTable
Shift4
Square POS
Toast
Pricing Details
$50 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Maple
Founded
2023
Country
United States
Website
www.maple.inc/
Vendor Details
Company Name
Tattle
Website
www.gettattle.com
Product Features
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis