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Description
Remote Access Plus is an enterprise remote service solution that allows system administrators and IT help desk personnel to troubleshoot remote computers from one central location. Advanced Remote Control, Remote Shutdown and Remote File Transfer are just a few of the powerful tools that Remote Access Plus offers. This allows for a superior remote support experience that dramatically reduces problem resolution time from days to minutes. Remote Access Plus is an enterprise remote support tool that allows system administrators and IT help desk personnel to troubleshoot remote computers from one central location. The system administrator will benefit from the powerful tools included in Remote Access Plus.
Description
With RISE Remote Support, you can seamlessly manage your entire support workflow on a single platform, from the initial problem identification to the storage of the collaboratively developed solution in the knowledge database. This approach ensures that all participants have access to structured, clear, and comprehensible information throughout the process. The system is compatible with various end devices, including desktop computers, laptops, smartphones, and smart glasses, allowing for flexibility in use. You can easily share a wide range of documents, such as videos, photos, PDFs, and 3D objects, whether they were created on-site or imported from other systems, ensuring that your team and customers have the precise materials necessary to address the issue at hand. In today's communication landscape, voice messages have become a vital tool, often eliminating the need for tedious typing and facilitating problem identification and resolution. Furthermore, the saying "a picture is worth a thousand words" holds true, especially when utilizing our image editor, which enables you to enhance and modify your images quickly and effortlessly for clearer communication. This comprehensive tool not only streamlines support processes but also enriches the user experience by fostering effective collaboration and communication.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$95 per year
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ManageEngine
Website
www.manageengine.com
Vendor Details
Company Name
RISE Technologies
Founded
2016
Country
Germany
Website
rise-rs.de/produkt/
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring
Remote Desktop
Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback