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Average Ratings 0 Ratings
Description
Manage-IT™ is an advanced web-based Program Management solution designed to offer a cohesive system for every stage of a project from the owner's perspective. Leveraging a patented automated platform, our Virtual Administrator streamlines manual processes, enhancing efficiency while reducing the risk of expensive mistakes. This innovation empowers you to complete projects on schedule and within budget while adhering to the highest quality benchmarks. Part of our comprehensive software suite, which includes Construct-IT™, Track-IT™, and Assure-IT™, Manage-IT™ provides three distinct yet interrelated solutions. These applications can function autonomously or collaboratively, enabling your team to monitor the entire project in real-time, thereby improving control over costs, timelines, and documentation. Moreover, ATSER's offerings are highly adaptable and can be rapidly deployed, ensuring that you meet your project goals without compromising on quality. As a result, your organization can achieve superior project management outcomes with greater ease and efficiency.
Description
Track-It! stands out as the premier IT helpdesk solution for technology teams, offering an extensive array of integrated modules that encompass help desk functionalities, asset oversight, knowledge management, change control, procurement management, and endpoint management features including patch updates, software installation, and mobile device administration, all while remaining budget-friendly. Say goodbye to tedious manual tasks that result in excessive emails, piles of sticky notes, overlooked issues, overwhelmed help desk personnel, and a lack of effective task tracking and prioritization. Track-It! simplifies the help desk ticketing workflow through automated ticket generation, classification, routing, and prioritization, enhancing efficiency. Serving as the core of your IT operations, the help desk features provided by Track-It! blend functionality with user-friendliness, empowering your team to easily monitor their workloads, prioritize outstanding tickets, assess time allocation on IT activities, and identify critical problems affecting your organization. This comprehensive tool not only improves operational efficiency but also fosters a more organized and responsive IT environment.
API Access
Has API
API Access
Has API
Integrations
Infraon IMS
Pricing Details
$795 per month
Free Trial
Free Version
Pricing Details
$995.00/one-time
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ATSER
Founded
1994
Country
United States
Website
www.atser.com
Vendor Details
Company Name
BMC Software
Founded
1980
Country
United States
Website
www.trackit.com
Product Features
Construction Management
Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Timesheets
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management