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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

MOLI helps you improve efficiency, prevent mistakes, and increase the value of your data by digitizing, transforming, and integrating your documentation and process tracking. MOLI can help you and your team assess, certify and document your employees. This will allow you to make high-quality products, pass audits, and build your company. Auditable, verifiable and contextual on-the job training and instructions. Complete record of all job information, changes, data, actions. Notifications to the entire system, either in context or at the system-wide level, of quality issues or any other messaging. Operators can escalate issues to supervisors with full resolution logging and tiered response. Display real-time production metrics and alerts. Your customers can access specific historical and live production data.

Description

Rapidly expanding companies like Bonami, Twisto, Expan.do, and Sanasport are leveraging the capabilities of OneTone.ai Automated Supervisor to oversee all customer interactions, which helps to pinpoint problems that could result in diminished customer satisfaction and decreased revenue. This innovative AI-driven solution is designed specifically for Customer Support and Quality Assurance leaders, allowing for the automated evaluation of every written communication with customers. Utilizing OneTone.ai enables organizations to achieve several significant benefits, including a reduction of 25% to 50% in the time spent by Customer Support and QA leaders on supervisory tasks. In mere moments, it provides a comparative analysis of agent performance based on real-time data from all conversations, eliminating the need for manual reviews and the traditional feedback processes with a cutting-edge AI alternative. Additionally, it offers quality assessments across various languages, ensuring consistency and effectiveness in communication. OneTone.ai identifies various critical issues, including the absence of Calls-To-Action, negative sentiments, inappropriate language, arguments, typos, and mistakes related to company guidelines. By facilitating such thorough monitoring, OneTone.ai empowers businesses to enhance their customer engagement and drive better outcomes. Moreover, this tool ensures that all agents meet high standards, fostering an environment of continuous improvement within customer service teams.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Revver
SyteLine ERP (CloudSuite Industrial)

Integrations

Revver
SyteLine ERP (CloudSuite Industrial)

Pricing Details

Pilot Starting at $3,000
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Perdix Software

Founded

2014

Country

United States

Website

meetmoli.com

Vendor Details

Company Name

OneTone.ai

Founded

2021

Country

United States

Website

onetone.ai/

Product Features

Manufacturing

Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Product Features

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Alternatives

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