Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Smart, efficient, anonymous People Counters & Analytics to the real world.
Our solution allows for easy deployment, capture, analysis, and reporting of the number people who enter a physical place. Optionally, we can also capture and report occupancy in real time.
We assist Retailers, Universities, Casinos, Places of Worship, Office Buildings, and other industries in analyzing and taking action on their people traffic trends.
We offer a special package for retailers to measure performance on traffic, including conversion rate and service levels. Our direct integrations make it easy to combine POS data with staff data. The Retail Equation simulator lets users run simulations to improve sales. It can also be used as a learning tool to understand how traffic, staffing, conversion rates, and quality service relate.
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IBM Watson Text to Speech
IBM Watson Text to Speech allows you to transform written content into lifelike audio, enhancing customer engagement and experience by facilitating interactions in various languages and tones. This service not only boosts user accessibility for individuals with diverse abilities but also provides audio solutions that promote safe driving by preventing distractions. By automating customer service processes, you can significantly improve operational efficiency and reduce wait times for users. As a cloud-based API, Watson Text to Speech seamlessly integrates into existing applications or works with Watson Assistant to deliver natural-sounding audio in multiple languages and voices. By giving your brand a distinct voice, you can foster deeper connections with customers, ensuring they feel understood in their native language. Additionally, this technology opens up new avenues for enhancing user experience, ultimately leading to greater satisfaction and loyalty.
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Watson Natural Language Understanding
Watson Natural Language Understanding is a cloud-native solution that leverages deep learning techniques to derive metadata from text, including entities, keywords, categories, sentiment, emotions, relationships, and syntactic structures. Delve into the topics within your data through text analysis, which enables the extraction of keywords, concepts, categories, and more. The service supports the analysis of unstructured data across over thirteen different languages. With ready-to-use machine learning models for text mining, it delivers a remarkable level of accuracy for your content. You can implement Watson Natural Language Understanding either behind your firewall or on any cloud platform of your choice. Customize Watson to grasp the specific language of your business and pull tailored insights using Watson Knowledge Studio. Your data ownership is preserved, as we prioritize the security and confidentiality of your information, ensuring that IBM will neither collect nor store your data. By employing our sophisticated natural language processing (NLP) tools, developers are equipped to process and uncover valuable insights from their unstructured data, ultimately enhancing decision-making capabilities. This innovative approach not only streamlines data analysis but also empowers organizations to harness the full potential of their information assets.
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