Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
Learn more
Planview AdaptiveWork, previously known as Clarizen, empowers PMOs and professional services teams of various sizes to achieve instant visibility across their operations, streamline workflows, proactively address potential risks, and enhance overall business outcomes.
By aligning with the company’s strategic objectives, organizations can maximize workforce effectiveness, ensuring that teams concentrate on delivering the most critical tasks timely. It facilitates the tracking, management, and prioritization of work requests, guaranteeing that each request automatically encompasses all necessary information for execution. With bi-directional integration with your CRM and custom triggers in place, opportunity details can be effortlessly captured to aid in planning client projects. The platform automates and governs the various phases of the request lifecycle, including submission, scoring, prioritization, routing, and approval, thereby streamlining the pathway for converting requests into actionable projects, tasks, or work items. This comprehensive approach not only boosts efficiency but also fosters a culture of accountability and transparency within the organization.
Learn more
IBM Watson Text to Speech
IBM Watson Text to Speech allows you to transform written content into lifelike audio, enhancing customer engagement and experience by facilitating interactions in various languages and tones. This service not only boosts user accessibility for individuals with diverse abilities but also provides audio solutions that promote safe driving by preventing distractions. By automating customer service processes, you can significantly improve operational efficiency and reduce wait times for users. As a cloud-based API, Watson Text to Speech seamlessly integrates into existing applications or works with Watson Assistant to deliver natural-sounding audio in multiple languages and voices. By giving your brand a distinct voice, you can foster deeper connections with customers, ensuring they feel understood in their native language. Additionally, this technology opens up new avenues for enhancing user experience, ultimately leading to greater satisfaction and loyalty.
Learn more
Higgs Audio / Avatar
Higgs Audio / Avatar represents a versatile suite of foundational audio and avatar technologies that create realistic speech, comprehend tone, emotion, and intent, and provide a visual element to voice interactions. These models encompass capabilities such as text-to-speech, speech-to-text, avatar creation, and smart voice casting, which intelligently chooses a suitable voice based on context, sentiment, and content. Designed for practical use in production environments, Higgs merges expressive generation with strong speech comprehension and adaptable deployment suited for situations where quality, latency, and dependability are crucial. With high-precision multilingual speech recognition across primary languages, the technology also features voice cloning that captures a speaker’s unique tone from brief samples, ensuring brand voice consistency in various interactions. Additionally, sentiment analysis interprets emotional cues in speech, facilitating improved routing, enhanced analytics, and more context-aware agent responses, ultimately leading to a more engaging user experience. This comprehensive approach not only elevates communication but also empowers businesses to connect more effectively with their audiences.
Learn more
