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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Data can be your greatest asset but only if it is accessible quickly. MCIM is built for speed and accuracy. MCIM is built on top of Salesforce and leverages all the power and security of thousands of institutions around the world. MCIM develops customized solutions for clients to meet their security requirements. MCIM offers valuable insight to your company, from technician to CEO. MCIM strikes a fine balance between sophistication and usability. Our products are customizable and flexible enough to meet the needs of every user.

Description

ServiceONE stands out as the most comprehensive business management software available, tailored to address the six key business domains identified by Gartner as essential for an effective ESM solution. The Enterprise Service Manager component of ServiceONE integrates ITSM principles across the organization, enabling the creation of tailored workflows and the automation of various processes. By leveraging ServiceONE ESM, businesses can significantly cut costs, enhance customer service, and boost productivity through smarter management of resources. This software facilitates alignment among all departments, ensuring that services, assets, and facilities are managed intelligently. As organizations digitize and automate their workflows, they can expect notable improvements in overall performance. Utilizing current data empowers businesses to make informed strategic choices, thereby enhancing internal controls. Moreover, increased user satisfaction is achieved through improved responsiveness and streamlined business processes, ultimately leading to a more efficient operation. With ServiceONE, companies are not only improving their operations but are also positioning themselves for future growth and success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

NorthStar Navigator No 

Integrations

NorthStar Navigator Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Fulcrum Collaborations

Country

United States

Website

www.fulcrumcollaborations.com

Vendor Details

Company Name

SII Concatel

Founded

1998

Country

Spain

Website

www.serviceone.es/en

Product Features

Facility Management

Asset Management Yes 
Commercial Properties No 
Equipment Management No 
Facility Scheduling Yes 
Incident Management No 
Inspection Management No 
Inventory Control Yes 
Maintenance Tracking Yes 
Preventive Maintenance No 
Residential Properties No 
Room Scheduling No 
Schools No 
Space Planning No 
Vendor Management No 
Visitor Management No 
Work Order Management Yes 

Product Features

Facility Management

Asset Management Yes 
Commercial Properties Yes 
Equipment Management Yes 
Facility Scheduling Yes 
Incident Management Yes 
Inspection Management Yes 
Inventory Control Yes 
Maintenance Tracking Yes 
Preventive Maintenance Yes 
Residential Properties Yes 
Room Scheduling Yes 
Schools No 
Space Planning Yes 
Vendor Management Yes 
Visitor Management Yes 
Work Order Management Yes 

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