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Average Ratings 1 Rating
Description
Customers expect professional and prompt communications. LumenVox's next generation Call Progress Analysis (CPA), software with Voice Activity Detection, empowers businesses to better reach and engage customers in real time. LumenVox CPA uses the power of LumenVox speech recognition technology and tone-detection technology, to distinguish machines and live humans. This allows auto-dialers to deliver superior call-to-agent routing and message delivery.
These benefits include:
• Payload Accuracy : Increases the accuracy of voicemail delivery or agent contact from below-80 percent to almost 100 percent.
• Flexibility in deployment: Can be customized to the behavior of the application or per call and work with multiple default profiles throughout the operation.
• Filter Noise: AI-powered technology distinguishes background noise from human voices.
• Legal Compliance: Ensures compliance with regulatory restrictions while maximizing the benefits of predictive dialing.
Description
Make informed choices driven by voice technology. Uncover authentic human behavior with Voicesense's predictive analytics, enhancing your financial performance. Anticipate individual behavioral patterns through voice data. Utilizing advanced machine learning methods, we deliver tailored behavior predictions that are relevant across various sectors such as risk assessment, talent acquisition and retention, sales optimization, and healthcare, among others. Our Loan Default Predictor assesses the likelihood of short-term loan applicants defaulting. By examining numerous speech characteristics, we create a distinct profile reflecting an individual’s behavioral inclinations. Our system can provide reliable forecasts within just one minute of a conversation, enabling swift decision-making. This patented technology is founded on comprehensive speech research and has earned accolades for transforming voice data into actionable insights. Our analysis is independent of language and free from cultural biases, and our automated system is capable of evaluating both live audio streams and pre-recorded sound files, ensuring versatility in application. This innovative approach to voice analytics not only streamlines processes but also enhances overall decision-making efficiency.
API Access
Has API
API Access
Has API
Integrations
Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio
Integrations
Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
LumenVox
Founded
2001
Country
United States
Website
www.lumenvox.com
Vendor Details
Company Name
Voicesense
Country
Israel
Website
www.voicesense.com
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Product Features
Predictive Analytics
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis