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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Customers expect professional and prompt communications. LumenVox's next generation Call Progress Analysis (CPA), software with Voice Activity Detection, empowers businesses to better reach and engage customers in real time. LumenVox CPA uses the power of LumenVox speech recognition technology and tone-detection technology, to distinguish machines and live humans. This allows auto-dialers to deliver superior call-to-agent routing and message delivery. These benefits include: • Payload Accuracy : Increases the accuracy of voicemail delivery or agent contact from below-80 percent to almost 100 percent. • Flexibility in deployment: Can be customized to the behavior of the application or per call and work with multiple default profiles throughout the operation. • Filter Noise: AI-powered technology distinguishes background noise from human voices. • Legal Compliance: Ensures compliance with regulatory restrictions while maximizing the benefits of predictive dialing.

Description

Modern Dial Tone stands out as a reliable provider of business telephone services and equipment known for its high quality and dependability. Our offerings cater to a wide range of needs, from individual lines for small businesses to extensive solutions for large enterprises and call centers. We pride ourselves on offering one of the clearest and most straightforward telephone bills in the market, ensuring transparency for our clients. Importantly, we do not bind our customers with long-term contracts, allowing for flexibility in their service choices. The advanced technology used by Modern Dial Tone ensures a seamless user experience, even over less stable networks, backed by a comprehensive service level agreement that guarantees both uptime and call quality. Additionally, we prioritize the security of your business through stringent compliance policies, validated by third-party certifications. Our noise-canceling microphones are particularly beneficial in bustling office settings, effectively minimizing background distractions. This commitment to excellence in service and technology reflects our dedication to meeting the unique needs of every client.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio

Integrations

Avaya Aura
Cisco AnyConnect
Enghouse Interactive Contact Center
Five9
Twilio

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

LumenVox

Founded

2001

Country

United States

Website

www.lumenvox.com

Vendor Details

Company Name

Modern Dial Tone

Country

United States

Website

moderndialtone.com

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Product Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

SIP Trunk

Automatic Fail-over Routing
Call Data Records
Caller ID
Disaster Recovery
International Numbers
Multiple DID Options
PSTN Forwarding
Toll-Free Numbers
e911

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