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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

An email summary designed for every member of your Slack workspace. This tool ensures that the value of your community reaches its members directly, boosting engagement and revealing their interests. Discover the untapped potential within your Slack community. Your members are often too busy to stay updated on Slack conversations. With Lowdown, you can present your most valuable content in a new format that ensures they remain informed. It's a refreshing approach to engagement that automatically enhances participation. Lowdown helps highlight the exciting developments within your community through a comprehensive email digest. Each entry includes a link back to the original post in Slack, providing an easy route for members to return and interact. Elevate your community dynamics with actionable insights that shed light on your members' preferences. Gain a clearer understanding of which channels resonate most, enabling you to focus your development efforts effectively. The process is simple: invite everyone with just one click, tailor digests for specific individuals, and share a ready-to-use message across any channel or via direct messages. You can even send invitations to new members seamlessly.

Description

Risotto is an innovative platform powered by AI that serves as an IT help desk, specifically tailored to enhance IT service management within the Slack environment. This solution empowers organizations to alleviate the burden on IT staff, boost service efficiency, and ensure compliance, all while functioning seamlessly in Slack. By integrating with popular tools such as Slack, Jira, and Okta, Risotto effectively removes the delays associated with traditional IT and HR support requests. It carefully monitors software access requests and autonomously resolves tickets, while also providing escalation to team members with relevant information for cases that require human intervention. Additionally, Risotto aids users in troubleshooting issues it has previously encountered by guiding them through a step-by-step resolution process. Consequently, IT and HR teams are liberated to concentrate on more strategic initiatives. Offering a superior, faster, and more secure support experience, Risotto caters to the needs of organizations of all sizes and ensures efficiency across the board. Ultimately, Risotto not only transforms IT support but also empowers employees to resolve issues independently.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Slack
Confluence
Freshservice
Google Drive
Google Workspace
Jira
Notion
Okta

Integrations

Slack
Confluence
Freshservice
Google Drive
Google Workspace
Jira
Notion
Okta

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Ahoyy

Country

United Kingdom

Website

getlowdown.com

Vendor Details

Company Name

Risotto

Country

United States

Website

tryrisotto.com

Product Features

Productivity

Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat

Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Alternatives

Alternatives

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