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Average Ratings 0 Ratings

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Description

Welcome to the Future of Customer Experience! We offer a technology platform that will help you win, keep and delight your customers. To improve your customer experience, we use AI, analytics, big-data, and automation. Use ORM services for social networking listening to engage your audience instantly and get instant insights. Smart AI technology allows you to manage your online persona on any social media channel. All your digital needs can be met in one place. Our digital command center allows you to see what your customers are talking about. You can nurture leads, monitor campaigns, and enjoy an unparalleled brand immersion experience. Smart bots allow you to communicate with consumers quickly and build a stronger relationship with them. This AI-driven tool can help you in precision marketing and in building a stronger relationship.

Description

To cultivate a devoted base of advocates for your auto repair shop, the key is to maintain communication, ensure customer satisfaction, and encourage repeat visits while they share their positive experiences with others. Mitchell 1’s SocialCRM marketing solutions have consistently demonstrated effectiveness in supporting shops like yours to foster stronger consumer relationships, ultimately enhancing loyalty and boosting business growth. Our services are designed to streamline your marketing efforts with minimal effort required from you, allowing you to not only keep your current customers but also attract new ones. SocialCRM provides a comprehensive range of services aimed at automating your marketing strategies, managing your online reputation, enhancing social media presence, and improving customer interactions. Engage your entire customer list through focused email marketing initiatives, automated expressions of gratitude, timely service reminders, and much more, ensuring that your shop remains top-of-mind for all your customers. By leveraging these tools, you can create a seamless experience that keeps your clientele satisfied and eager to return.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ProSpect No 
Quickwork Yes 

Integrations

ProSpect Yes 
Quickwork No 

Pricing Details

$300/month
Free Trial Yes 
Free Version No 

Pricing Details

Contact Mitchell 1 for pricing details.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Locobuzz

Founded

2015

Country

India

Website

www.locobuzz.com

Vendor Details

Company Name

Mitchell 1

Country

United States

Website

mitchell1.com/socialcrm/

Product Features

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis Yes 
Trend Analysis Yes 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Social CRM

Calendar/Reminder System Yes 
Customer Support Yes 
Email Marketing Yes 
Lead Capture No 
Lead Nurturing No 
Live Chat No 
Marketing Automation Integration No 
Multi-Channel Social Integration Yes 
Social Media Monitoring Yes 
Task Management No 

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports Yes 
Engagement Tracking Yes 
Influencer Tracking Yes 
Multi-Channel Data Collection Yes 

Social Media Monitoring

Audience Segmentation Yes 
Competitive Analysis Yes 
Configurable Alerts Yes 
Customer Engagement Yes 
Dashboard Yes 
Impact Scoring Yes 
Influencer Tracking Yes 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

Product Features

Social CRM

Calendar/Reminder System No 
Customer Support No 
Email Marketing Yes 
Lead Capture No 
Lead Nurturing No 
Live Chat No 
Marketing Automation Integration Yes 
Multi-Channel Social Integration No 
Social Media Monitoring Yes 
Task Management No 

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