Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Liscaragh Migrate is a software tool designed for the Windows platform that facilitates the transfer of files from Datto Workplace, local storage, and network shares into SharePoint Online and OneDrive. It establishes connections to various sources in a read-only capacity and directly migrates files to Microsoft 365 via supported APIs, ensuring that customer files are not processed through any external cloud service offered by Liscaragh. Users have the option to conduct readiness assessments and previews prior to the migration, allowing them to pinpoint any naming conventions, path-length discrepancies, and potential conflicts. The application is equipped to rectify names that do not comply with migration standards, manage API throttling, and document the results of each file transfer, including verification of size and content hash. It accommodates migration tasks, generates reports, and supports transfers from diverse storage options, including Linux, Mac, and NAS systems. Operated on a Windows machine under the user's control, the application is licensed based on each Microsoft 365 tenant. It is important to note that while source version history and sharing permissions are not carried over during migration, these permissions can be examined in a read-only format prior to the process. Additionally, the tool's ability to streamline file transfers enhances operational efficiency for organizations looking to migrate their data seamlessly.
Description
Serviceplane is a cloud-based solution designed for both public agencies and customer support teams in the private sector. It integrates various communication channels such as web chat, phone, email, SMS, and web forms into a unified case management system, complete with a workspace for staff to manage case routing and documentation. The platform features an AI assistant that responds using information from authorized websites, documents, and SharePoint content, ensuring it cites its sources and redirects inquiries to human staff when necessary. Teams have the capability to test responses in a shadow mode prior to launching any communication channel, can access read-only account information or case records, and must perform identity verification before revealing sensitive information in public forums. Additionally, Serviceplane facilitates workflows for shared mailboxes, provides assistance for contact-center agents, supports staff single sign-on, and accommodates multilingual interactions. This innovative platform is specifically tailored for government entities and service teams across various sectors including healthcare, finance, insurance, education, technology, utilities, retail, and property management, ensuring a comprehensive support system for diverse needs. Overall, Serviceplane aims to enhance collaboration and efficiency in customer service operations across numerous industries.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Datto Workplace
Yes
Genesys Cloud CX
No
Microsoft 365
No
Microsoft Entra ID
No
Microsoft OneDrive
Yes
Okta
No
Integrations
Datto Workplace
No
Genesys Cloud CX
Yes
Microsoft 365
Yes
Microsoft Entra ID
Yes
Microsoft OneDrive
No
Okta
Yes
Pricing Details
€499/tenant one-time
€499 one-time per Microsoft 365 tenant; no subscription. Free trial copies up to 20 files.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Liscaragh Software
Country
Ireland
Website
liscaragh.com/migrate/
Vendor Details
Company Name
2AM Fusion
Country
United States
Website
serviceplane.ai/