Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Liscaragh Migrate is a software tool designed for the Windows platform that facilitates the transfer of files from Datto Workplace, local storage, and network shares into SharePoint Online and OneDrive. It establishes connections to various sources in a read-only capacity and directly migrates files to Microsoft 365 via supported APIs, ensuring that customer files are not processed through any external cloud service offered by Liscaragh. Users have the option to conduct readiness assessments and previews prior to the migration, allowing them to pinpoint any naming conventions, path-length discrepancies, and potential conflicts. The application is equipped to rectify names that do not comply with migration standards, manage API throttling, and document the results of each file transfer, including verification of size and content hash. It accommodates migration tasks, generates reports, and supports transfers from diverse storage options, including Linux, Mac, and NAS systems. Operated on a Windows machine under the user's control, the application is licensed based on each Microsoft 365 tenant. It is important to note that while source version history and sharing permissions are not carried over during migration, these permissions can be examined in a read-only format prior to the process. Additionally, the tool's ability to streamline file transfers enhances operational efficiency for organizations looking to migrate their data seamlessly.

Description

Serviceplane is a cloud-based solution designed for both public agencies and customer support teams in the private sector. It integrates various communication channels such as web chat, phone, email, SMS, and web forms into a unified case management system, complete with a workspace for staff to manage case routing and documentation. The platform features an AI assistant that responds using information from authorized websites, documents, and SharePoint content, ensuring it cites its sources and redirects inquiries to human staff when necessary. Teams have the capability to test responses in a shadow mode prior to launching any communication channel, can access read-only account information or case records, and must perform identity verification before revealing sensitive information in public forums. Additionally, Serviceplane facilitates workflows for shared mailboxes, provides assistance for contact-center agents, supports staff single sign-on, and accommodates multilingual interactions. This innovative platform is specifically tailored for government entities and service teams across various sectors including healthcare, finance, insurance, education, technology, utilities, retail, and property management, ensuring a comprehensive support system for diverse needs. Overall, Serviceplane aims to enhance collaboration and efficiency in customer service operations across numerous industries.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Datto Workplace Yes 
Genesys Cloud CX No 
Microsoft 365 No 
Microsoft Entra ID No 
Microsoft OneDrive Yes 
Okta No 

Integrations

Datto Workplace No 
Genesys Cloud CX Yes 
Microsoft 365 Yes 
Microsoft Entra ID Yes 
Microsoft OneDrive No 
Okta Yes 

Pricing Details

€499/tenant one-time
€499 one-time per Microsoft 365 tenant; no subscription. Free trial copies up to 20 files.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Liscaragh Software

Country

Ireland

Website

liscaragh.com/migrate/

Vendor Details

Company Name

2AM Fusion

Country

United States

Website

serviceplane.ai/

Product Features

Product Features

Alternatives

Alternatives

Lynna Reviews

Lynna

Lynna Labs Ltd
Supportifier Reviews

Supportifier

Successifier AB