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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Line 21 offers AI-powered live subtitles and captions to ensure seamless accessibility for digital content, streaming platforms and live events. Our hybrid approach combines AI automation and human expertise to deliver high-accuracy subtitles that adapts to industry-specific terminologies, accents, or niche references. Our AI Proofreader enhances real-time captions to reduce errors and make live experiences more engaging. Our solution is for event organizers and broadcasters who require high-quality, scalable captions. ASR solutions are often inaccurate and expensive, while traditional human captioning is costly and non-scalable. Line 21 bridges the gap by offering real time AI-enhanced subtitles that seamlessly integrate into event tech and stream workflows.

Description

Vecko utilizes conversational Artificial Intelligence (AI) to capture the voice of the customer (VoC) and derives actionable insights from a diverse array of digital media, boasting an impressive analysis accuracy exceeding 95%. This innovative platform aids organizations in uncovering the underlying reasons behind NPS and CSAT feedback, empowering them to enhance the overall customer experience. By swiftly pinpointing issues, Vecko enables businesses to expand their capabilities to surpass customer expectations while addressing potential problems before they escalate into significant barriers to customer loyalty. With its proprietary analytics and custom-developed algorithms, Vecko streamlines the interpretation of customer feedback by incorporating a comprehensive understanding of industry-specific language and terminology. As a result, organizations can achieve over 95% accuracy in understanding customer statements without necessitating further parsing, processing, or validation. Ultimately, Vecko transforms how businesses interact with customer insights, ensuring they remain ahead of the curve in meeting customer needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Deepgram
Facebook
Microsoft Teams
OpenAI
Twitch
Videolinq
YouTube
Zoom

Integrations

Deepgram
Facebook
Microsoft Teams
OpenAI
Twitch
Videolinq
YouTube
Zoom

Pricing Details

$0.09/min
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Line 21

Founded

2023

Country

United Kingdom

Website

line-21.com

Vendor Details

Company Name

Enghouse Interactive

Founded

1984

Country

United States

Website

www.enghouseinteractive.com/ai-insights-vecko-americas

Product Features

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Product Features

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