Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Line 21 offers AI-powered live subtitles and captions to ensure seamless accessibility for digital content, streaming platforms and live events. Our hybrid approach combines AI automation and human expertise to deliver high-accuracy subtitles that adapts to industry-specific terminologies, accents, or niche references. Our AI Proofreader enhances real-time captions to reduce errors and make live experiences more engaging.
Our solution is for event organizers and broadcasters who require high-quality, scalable captions. ASR solutions are often inaccurate and expensive, while traditional human captioning is costly and non-scalable. Line 21 bridges the gap by offering real time AI-enhanced subtitles that seamlessly integrate into event tech and stream workflows.
Description
Vecko utilizes conversational Artificial Intelligence (AI) to capture the voice of the customer (VoC) and derives actionable insights from a diverse array of digital media, boasting an impressive analysis accuracy exceeding 95%. This innovative platform aids organizations in uncovering the underlying reasons behind NPS and CSAT feedback, empowering them to enhance the overall customer experience. By swiftly pinpointing issues, Vecko enables businesses to expand their capabilities to surpass customer expectations while addressing potential problems before they escalate into significant barriers to customer loyalty. With its proprietary analytics and custom-developed algorithms, Vecko streamlines the interpretation of customer feedback by incorporating a comprehensive understanding of industry-specific language and terminology. As a result, organizations can achieve over 95% accuracy in understanding customer statements without necessitating further parsing, processing, or validation. Ultimately, Vecko transforms how businesses interact with customer insights, ensuring they remain ahead of the curve in meeting customer needs.
API Access
Has API
API Access
Has API
Integrations
Deepgram
Facebook
Microsoft Teams
OpenAI
Twitch
Videolinq
YouTube
Zoom
Integrations
Deepgram
Facebook
Microsoft Teams
OpenAI
Twitch
Videolinq
YouTube
Zoom
Pricing Details
$0.09/min
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Line 21
Founded
2023
Country
United Kingdom
Website
line-21.com
Vendor Details
Company Name
Enghouse Interactive
Founded
1984
Country
United States
Website
www.enghouseinteractive.com/ai-insights-vecko-americas
Product Features
Speech Recognition
Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition