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Description
Leverage Automated offers a comprehensive AI voice receptionist service tailored for mid-market enterprises. Aria operates around the clock, engaging in natural dialogues to manage calls, schedule appointments, take messages, and facilitate after-hours intake. What sets us apart from other AI receptionists is our seamless integration with Microsoft Teams Phone and Cisco Webex Calling, eliminating the need for additional hardware. Our service is fully managed, taking care of everything from setup to training and ongoing optimization. Clients have experienced over a 40% decrease in missed calls, showcasing the effectiveness of our solution, and many have noted an increase in customer satisfaction as a result.
Description
Cisco Webex Workforce Optimization offers a comprehensive suite of tools designed for managing team performance, thereby improving our Unified Contact Center Express and Webex Contact Center solutions. For supervisors to provide efficient, customer-centric service, they require access to essential data and tools that enable them to oversee team performance and foster outstanding customer interactions. By implementing scalable solutions for voice and screen call recording, along with quality evaluation methods, organizations can boost first call resolution rates and enhance overall team productivity. This solution alleviates the burden of scheduling from managers, allowing them to prioritize strategic enhancements and engage in real-time feedback processes. Additionally, by utilizing insights derived from speech and desktop action analysis, organizations can refine customer experiences while driving revenue growth. Importantly, Webex Workforce Optimization seamlessly integrates with Cisco Unified Contact Center Express and Webex Contact Center solutions, thereby enhancing the supervisor experience and contributing to the establishment of a world-class contact center. This integration ultimately paves the way for a more efficient operation where both customer satisfaction and team performance are prioritized.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Cisco Unified Contact Center
Webex Contact Center
Pricing Details
$749/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Leverage Automated
Founded
2025
Country
United States
Website
leverageautomated.com
Vendor Details
Company Name
Cisco
Founded
1984
Country
United States
Website
www.webex.com/us/en/products/workforce-optimization.html
Product Features
Product Features
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
