Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
With Learning Locker, Learning is easy! Learning is everywhere. Learning Locker allows organizations to combine experience data from multiple systems into one, providing a seamless source for analysis that makes learning measurable. Multi-tenant support is available in Learning Locker. This allows you to create multiple stores within Learning Locker to collect different types of xAPI based on your data source and storage requirements. Learning Locker offers a complete API that allows you to store and reuse valuable user information. This can be used to cut and dice xAPI data into ad hoc groups and report. Complex business rules can be used to transform incoming activity data in new, aggregated activity records. This is a great way to automate administrative and learning tasks. The Enterprise version comes fully managed and includes hosting as well as support. Enterprise SaaS customers have access to the most comprehensive features (apps), including Business Intelligence connectors and business rules.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Acorn LMS
Yes
Eurekos
Yes
Google Forms
Yes
Microsoft Power BI
Yes
Slack
Yes
Tableau
Yes
Talkdesk
No
Integrations
Acorn LMS
No
Eurekos
No
Google Forms
No
Microsoft Power BI
No
Slack
No
Tableau
No
Talkdesk
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Learning Pool
Founded
2006
Country
United States
Website
www.learningpool.com
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Business Intelligence
Ad Hoc Reports
No
Benchmarking
No
Budgeting & Forecasting
No
Dashboard
No
Data Analysis
No
Key Performance Indicators
No
Natural Language Generation (NLG)
No
Performance Metrics
No
Predictive Analytics
No
Profitability Analysis
No
Strategic Planning
No
Trend / Problem Indicators
No
Visual Analytics
No
Data Management
Customer Data
Yes
Data Analysis
Yes
Data Capture
Yes
Data Integration
Yes
Data Migration
Yes
Data Quality Control
Yes
Data Security
Yes
Information Governance
Yes
Master Data Management
Yes
Match & Merge
Yes
Learning Experience Platforms
Built-in Course Authoring
No
Content Sharing
Yes
Employee Portal
No
Gamification
No
Microlearning
No
Mobile Learning
Yes
Multi-User Collaboration
No
Recommendations
No
Reporting/Analytics
Yes
Self-Service Content Curation
Yes
Social Learning
No
Third Party Course Library
No
Learning Management Systems (LMS)
Academic / Education
No
Asynchronous Learning
No
Blended Learning
No
Built-In Course Authoring
No
Corporate / Business
No
Customizable
No
Gamification
No
Learner Portal
No
Mobile Learning
No
Open Source
No
SCORM Compliance
No
Synchronous Learning
No
Video Conferencing
No
eCommerce
No
eLearning Companies
Yes