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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Leanides lab station was originally designed to allow you to transfer virtual GNS3 lab configurations to real Cisco devices. It has evolved to a complete Lab system that can store all your Cisco lab configurations for easy retrieval, deployment, and storage. It can be used to quickly and easily transfer a text file configuration to a Cisco device. This can make it possible to change the way people prepare Cisco devices for use in a lab environment. After conducting many Cisco Labs and setting up numerous Cisco devices in the workplace, I realized the need for a tool to quickly deploy network configurations to Cisco devices. With time, the idea of a multi-purpose tool that could serve all levels of Cisco study evolved. The goal was to create something that was both useful and simple to use.

Description

Smiddle is a software firm that focuses on cybersecurity, telephony, and contact center solutions specifically designed for Cisco systems. Our mission is to develop innovative products that assist businesses in reaching their objectives by enhancing the functionality and productivity of their contact centers. By partnering with us, clients can elevate their customer service experience and streamline operations. In addition to being a proud member of the Cisco DevNet program as a Solution Partner, Smiddle engages in collaborative development efforts with Cisco. Our cybersecurity offerings are designed to significantly bolster your security measures. Our comprehensive contact center software addresses a range of challenges, including the recording and archiving of client conversations, monitoring service quality, managing communications through popular messaging platforms, orchestrating extensive outbound campaigns, crafting customer interaction scenarios for agents, and integrating CRM systems with Cisco Finesse, among numerous other functionalities. With our dedication to innovation and excellence, Smiddle aims to transform the landscape of customer engagement.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

$49 per year
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Leanides

Founded

2017

Country

Australia

Website

www.leanides.com

Vendor Details

Company Name

Smiddle

Founded

2015

Country

Estonia

Website

www.smiddle.com

Product Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Alternatives

Alternatives

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