Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Lansy AI enhances customer interactions by transforming them into valuable coaching insights. It records audio from various service environments such as counters, showrooms, and classrooms, accurately transcribing conversations in Arabic, English, and Russian—including instances of code-switching—and evaluates these exchanges based on predefined organizational criteria. Employees benefit from personalized feedback on their conversations, while managers have the ability to analyze trends by employee, shift, location, and specific service or sales metrics. The platform is designed to facilitate frontline training, assess service quality, and improve sales coaching for businesses operating across multiple locations in sectors like retail, hospitality, education, and healthcare. To ensure privacy, personal details are masked before any analysis occurs. Users can choose between hosting options on UAE-based servers or implementing on-premises solutions. Additionally, the platform includes an iPhone application for recording in-person discussions, while desktop applications are compatible with popular meeting platforms such as Google Meet, Zoom, Microsoft Teams, Webex, Lark/Feishu, and Slack Huddles, making it versatile for diverse workplace settings. This comprehensive approach allows businesses to optimize their customer engagement strategies effectively.
Description
Level AI delivers an AI platform for modern contact center operations, enabling organizations to analyze customer conversations, automate quality monitoring, and improve service performance across voice and chat.
The platform processes every interaction to reveal customer issues, operational trends, and agent performance insights that traditional QA sampling often misses.
Level AI combines conversation intelligence, automated quality assurance, real-time agent assistance, and AI virtual agents within a single system trained on real customer interactions.
By turning conversations into structured data and operational insights, organizations gain the visibility needed to improve resolution rates, increase automation, and scale support operations more efficiently.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Assembled
No
Cisco Webex
Yes
Five9
No
Freshchat
No
Genesys Cloud CX
No
Google Drive
No
Google Meet
Yes
HubSpot CRM
No
Lark
Yes
Microsoft Teams
Yes
Integrations
Assembled
Yes
Cisco Webex
No
Five9
Yes
Freshchat
Yes
Genesys Cloud CX
Yes
Google Drive
Yes
Google Meet
No
HubSpot CRM
Yes
Lark
No
Microsoft Teams
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Collabo Tech
Country
United Arab Emirates
Website
lansy.ai
Vendor Details
Company Name
Level AI
Founded
2020
Country
United States
Website
thelevel.ai/
Product Features
Conversation Intelligence
AI Insights
No
Account Health Alerts
No
Call Analytics
No
Call Recording
No
Call Recording Cloud Storage
No
Call Snippets
No
Call Transcription
No
Call/Meeting Sharing
No
Sales Coaching
No
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
Yes
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
No
Call Analytics
Yes
Call Recording
Yes
Call Recording Cloud Storage
Yes
Call Snippets
No
Call Transcription
Yes
Call/Meeting Sharing
No
Sales Coaching
Yes
Topic Tags
Yes
Topic-Based Analytics
Yes
Video Conferencing Analytics
Yes
Win/Loss Analysis
Yes
Speech Analytics
Automatic Transcription
Yes
Call Center Management
Yes
Call Recording
Yes
Customer Experience Management
Yes
Data Security
Yes
Natural Language Processing
Yes
Predictive Analytics
Yes
Self-Service Search
Yes
Sentiment Analysis
Yes
Surveys & Feedback
Yes
Workforce Optimization (WFO)
Interaction Analytics
Yes
Liability Recording
No
Performance Management
Yes
Quality Management
Yes
Real-time Guidance
Yes
Reporting
Yes
Speech Analytics
Yes
Surveying
Yes
Workforce Management
No
eLearning
No