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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

How can you quickly gather feedback from your team or bring people together to solve problems? What if there was a simpler way to do it? Krunch is a new way to solve problems together, quickly and easily. Describe your problem or issue Start a discussion group and describe the problem or question you are trying to solve. You could say, "I need feedback on our strategic plan" or "Should the office wall be painted blue?" You can do it all! Invite your team Include people you would like to participate in the discussion. All you need to include them is their email address. They share their ideas and feedback, and encourage other contributions by liking or commenting. Check out the results Krunch analytics will help you understand the conversation flow by highlighting top posts, participation stats, and other details. You will quickly see which areas are in agreement and which ones need to be addressed.

Description

Our AI technology helps you analyze and categorize customer feedback from various sources such as support tickets, online reviews, call recordings, and surveys, enabling you to gain a clearer understanding of your natural language data. Customers provide a wealth of qualitative insights through multiple channels, including surveys, emails, chat interactions, and phone conversations. They commonly address inquiries about potential purchases or express intentions to return products. By leveraging Machine Learning, we can interpret the nuances associated with Churn and Retention. This allows you to swiftly pinpoint the characteristics, products, and types of feedback that are most strongly linked to Customer Retention and Churn, ultimately leading to more informed business decisions. Understanding these patterns can significantly enhance your ability to improve customer satisfaction and loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aircall
Asana
Delighted
Intercom
Jira
Kustomer
Salesforce
X (Twitter)
Zendesk

Integrations

Aircall
Asana
Delighted
Intercom
Jira
Kustomer
Salesforce
X (Twitter)
Zendesk

Pricing Details

Free
Free Trial
Free Version

Pricing Details

$249 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

HunchBuzz

Founded

2012

Country

New Zealand

Website

krunchapp.com

Vendor Details

Company Name

SupporTrends

Website

supportrends.com

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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