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Description
Konveio enhances communication by transforming static documents into interactive experiences, enabling effective feedback and optimizing reporting processes. You can quickly extract essential points and insights from your documents by simply posing questions. It encourages teamwork by uniting work groups or committees within a collaborative environment. Stakeholders, team members, and others can easily provide their input on draft documents. The platform also supports hybrid engagement by seamlessly mirroring your in-person processes. By enhancing current materials, it helps inform stakeholders better, boost results, build trust, and foster buy-in. Users can effortlessly navigate through your documents using an interactive summary, allowing them to explore more detailed information as needed. Additionally, you can upload a glossary of terms, and Konveio will automatically integrate relevant help text throughout the document. It is also designed for accessibility, allowing users to view documents in full-screen mode on any device and offering a mobile-friendly reader mode to eliminate sideways scrolling. With its user-centric features, Konveio ensures a more efficient and engaging document review process for all participants.
Description
Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS.
Citizen Engagement
Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service.
The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time.
CCaaS
Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs.
This application helps customers increase their First Contact Resolution (FCR).
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
ArcGIS
Google Maps
Vimeo
Wistia
YouTube
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Konveio
Country
United States
Website
www.konveio.com
Vendor Details
Company Name
Verint
Founded
1994
Country
United States
Website
verint.com
Product Features
Product Features
Government
Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management