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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Konveio enhances communication by transforming static documents into interactive experiences, enabling effective feedback and optimizing reporting processes. You can quickly extract essential points and insights from your documents by simply posing questions. It encourages teamwork by uniting work groups or committees within a collaborative environment. Stakeholders, team members, and others can easily provide their input on draft documents. The platform also supports hybrid engagement by seamlessly mirroring your in-person processes. By enhancing current materials, it helps inform stakeholders better, boost results, build trust, and foster buy-in. Users can effortlessly navigate through your documents using an interactive summary, allowing them to explore more detailed information as needed. Additionally, you can upload a glossary of terms, and Konveio will automatically integrate relevant help text throughout the document. It is also designed for accessibility, allowing users to view documents in full-screen mode on any device and offering a mobile-friendly reader mode to eliminate sideways scrolling. With its user-centric features, Konveio ensures a more efficient and engaging document review process for all participants.

Description

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

No images available

Integrations

ArcGIS
Google Maps
Vimeo
Wistia
YouTube

Integrations

ArcGIS
Google Maps
Vimeo
Wistia
YouTube

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Konveio

Country

United States

Website

www.konveio.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

verint.com

Product Features

Product Features

Government

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Alternatives

Alternatives

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