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Description
KonnectBot is a software-as-a-service (SaaS) platform designed for live chat tailored for sales and customer support teams, catering to a variety of users from small businesses to ecommerce brands, service industries, and SaaS companies. This platform consolidates website interactions into a shared inbox, allowing its AI to generate or automate standard responses and seamlessly transition discussions to human representatives while retaining the necessary context. Users can customize automation workflows visually, manage departments, implement routing, and generate reports. Agents have access to either a web-based workspace or a dedicated Android application for their tasks. Additionally, connections to platforms like Shopify and WooCommerce enhance conversations with relevant store and order information, and select subscription plans offer features like live translation and in-chat payment processing. The service includes a complimentary tier alongside various paid monthly plans, which impose limitations on the number of agents, widgets, storage capacity, AI-generated messages, and departmental access; furthermore, new workspaces are offered a 14-day trial of premium features, requiring no credit card for activation. This flexibility makes KonnectBot an appealing option for businesses looking to enhance their customer engagement strategies.
Description
There There is an innovative helpdesk solution developed by Spatie in Belgium that integrates AI assistance with human oversight. This platform consolidates various email channels and an embeddable chat widget into a single workspace, leveraging documentation, written articles, and previously resolved tickets to generate responses and summarize discussions. The AI generates drafts which are then sent out by a human operator. Automation capabilities utilize triggers, conditions, and actions to ensure that the appropriate context and ticket management tasks are executed. Each workspace can accommodate all the products managed by the team. Customer information is securely stored on EU infrastructure through UpCloud, while the AI functionalities utilize OpenAI technology. Transactional emails are routed via Postmark. Additionally, There There adheres to GDPR regulations and enters into Data Processing Agreements as necessary. For teams that require extended capabilities, features such as API access, webhooks, Discord and Slack notifications with real-time ticket context, a beta command-line interface, and tools tailored for agents are also provided. The system not only enhances efficiency but also enriches customer interactions.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Model Context Protocol (MCP)
No
Shopify
Yes
Slack
No
WooCommerce
Yes
Integrations
Model Context Protocol (MCP)
Yes
Shopify
No
Slack
Yes
WooCommerce
No
Pricing Details
Free; paid from $24.99/month
Free plan: $0. Starter: $24.99/month; Pro: $59/month; Enterprise: $199/month. The listed monthly plans include stated limits for agents, widgets, storage, AI messages, and departments. A 14-day trial of paid features is available with no credit card required.
Free Trial
Yes
Free Version
Yes
Pricing Details
$59/user/month
Pay per user: $59 per user/month, up to 2 channels; guests and clients are free. Unlimited: $349/month billed annually, or $399/month billed monthly, with unlimited users and channels. Prices shown in USD exclude VAT. Nonprofit discount: 10%. The pricing FAQ also displays €49 per active user/month for the per-user plan.
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
KonnectBot
Country
United States
Website
konnectbot.com
Vendor Details
Company Name
Spatie
Country
Belgium
Website
there-there.app/
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Alternatives
No Alternatives