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Description
Klariqo is a customer support assistant powered by artificial intelligence, available around the clock to manage phone calls and website chats. In less than three minutes, you can link your current phone number or acquire a new one, as well as add a chat widget to your website, all without any coding or technical expertise, while also personalizing the AI’s voice, accent, tone, and branding to align with your business identity. Once it’s set up, Klariqo instantly engages with calls and chats, qualifies leads, schedules appointments, syncs with your calendar, and efficiently handles customer inquiries—all automatically. It has the capability to manage thousands of simultaneous conversations, ensuring that every call and visitor is attended to without delay. Klariqo also records transcripts for each interaction, monitors analytics and insights, and provides options for you to review and export data to assess effectiveness. Additionally, it allows for customizable conversation flows, can escalate issues to a human agent when necessary, and integrates seamlessly with popular customer relationship management systems and calendars, enhancing your overall customer support experience. This means that businesses can provide consistent and efficient service, while also leveraging valuable data to continually improve their operations.
Description
Velma is an innovative AI model created by Modulate, functioning as part of a comprehensive voice intelligence system that comprehends conversations directly from audio rather than depending on textual transcriptions. In contrast to conventional methods that first convert spoken language to text for analysis through language models, Velma employs an Ensemble Listening Model (ELM), which features a unique architecture capable of processing various facets of voice simultaneously, such as tone, emotion, pacing, intent, and behavioral cues. This advanced capability enables it to grasp the complete essence of a dialogue, not merely the spoken words, while identifying subtle indicators like stress, deceit, sarcasm, or escalation as they occur. Velma achieves this by integrating hundreds of specialized detectors, each targeting specific elements of speech, such as emotional context, inappropriate behavior, or signs of synthetic voice, and subsequently amalgamating these signals to derive deeper insights about the dynamics of the conversation. Consequently, this allows for a richer understanding of interactions in real time, enhancing the potential for more effective communication analysis.
API Access
Has API
API Access
Has API
Integrations
Microsoft Teams
Slack
Five9
GENESYS
Google Calendar
Microsoft Outlook
Shopify
Zendesk
Zoom
Integrations
Microsoft Teams
Slack
Five9
GENESYS
Google Calendar
Microsoft Outlook
Shopify
Zendesk
Zoom
Pricing Details
$129 per month
Free Trial
Free Version
Pricing Details
$0.25 per hour
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Klariqo
Country
United States
Website
klariqo.com
Vendor Details
Company Name
Modulate
Founded
2019
Country
United States
Website
www.modulate.ai/velma