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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Kenekt is a user-friendly and highly advanced Case Management Solution that effectively assesses information and directs tasks to the appropriate personnel at optimal times. Serving as both a case management and contact center solution, Kenekt effectively merges traditional practices with cutting-edge innovation. With its simple yet powerful design, Kenekt enhances the essential elements of contact center management by incorporating features such as case development, dynamic presentation, intelligent sequencing, environmental integration, structured competition, and industry-specific modules. By utilizing Kenekt's case development capabilities, organizations can significantly reduce the strain on their internal IT resources. Furthermore, Kenekt offers remarkable adaptability in data handling and case development, allowing users to define the precise fields, formats, data structures, and input methods required. This level of customization is made possible by Kenekt's fully configurable data architecture and its robust API environment, ensuring it meets diverse organizational needs. As a result, Kenekt empowers teams to work more efficiently while maintaining a high level of flexibility in their operations.

Description

LiveVox, a next-generation contact centre platform, powers more than 14 million interactions annually. LiveVox seamlessly integrates CRM, omnichannel, and WFO capabilities to provide exceptional customer service and agent experience. We also reduce compliance risk. Our reliable and easy-to-use technology allows for effective engagement strategies across all communication channels to improve performance in your contact centre. Our proven security and risk mitigation tools allow clients to maximize their potential in a constantly changing business environment. LiveVox has 20 years of experience in cloud contact centers. More than 500 of our global employees are based in San Francisco. There are also offices in Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

CommunityWFM
Oreka TR
Sedric AI
Solutions by Text
SpeechIQ

Integrations

CommunityWFM
Oreka TR
Sedric AI
Solutions by Text
SpeechIQ

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Gwynn Group

Website

www.gwynngroup.com

Vendor Details

Company Name

LiveVox

Founded

2000

Country

United States

Website

www.livevox.com

Product Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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