Kenekt Description
Kenekt, an intuitive and intelligent Case Management Solution, seamlessly evaluates information and routes work directly to the right people at the best time. Kenekt can be used as both a case management tool and a contact center solution. It blurs the lines between industry practice, innovation, and business practice. Kenekt is a simple design that takes the best features of contact center management and improves them with dynamic presentation, intelligent sequencing and structured competition. Kenekt's case-development capability will reduce the IT staff burden. Kenekt's data management and case development capabilities are extremely flexible. Kinect needs data. However, you can choose the fields, formats, data structures and input methods. Kenekt supports such flexibility with a fully configurable and robust API environment.
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