Average Ratings 0 Ratings
Average Ratings 1 Rating
Description
Keeping allows everyone in your team to receive, respond and assign support emails from their own mailbox. All support emails are organized in a separate section of your mailbox, separated from your normal emails. Assigning requests to specific team members will help you create accountability and distribute the workload. Marking emails as open, closed, or pending will help you to know where they stand. No more requests getting lost in the cracks. You can see your Shopify customer in Keeping without leaving Gmail. Advanced reporting provides you with the data that you need to understand how your team is responding to customers. Track the first response times, the volume of requests and how your team responds.
Description
Handle customer support and communications directly through Slack, allowing you to send and receive emails, tweets, and direct messages seamlessly. Collaborate efficiently on shared email and Twitter accounts, such as support@your.domain, without the need to exchange passwords among team members.
SharedBox integrates effortlessly with your existing Twitter account and any email service you currently utilize while providing an @in.sharedbox.app email for easy setup and forwarding. Incoming Twitter mentions, direct messages, and emails sent to your connected accounts or in.sharedbox.app email are routed straight to your chosen Slack channel, enabling your team to review and respond at their convenience. Each account includes a dedicated support site for your users to submit and manage their support requests, along with a complimentary supportby.email subdomain; customization with your own domain is also available. There’s no need for any new installations or applications, as you can leverage a platform your team is already accustomed to—Slack. Plus, you have the flexibility to add multiple email addresses and Twitter accounts to your Slack workspace for enhanced communication. This setup streamlines customer interactions and improves overall team efficiency.
API Access
Has API
API Access
Has API
Integrations
Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Shopify
Slack
X (Twitter)
Zapier
Integrations
Gmail
Google Workspace
Microsoft 365
Microsoft Outlook
Shopify
Slack
X (Twitter)
Zapier
Pricing Details
$8 per user per month
Free Trial
Free Version
Pricing Details
$19.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Keeping
Founded
2019
Country
Brookyn, NY
Website
www.keeping.com
Vendor Details
Company Name
Everygood
Founded
2018
Country
Nigeria
Website
sharedbox.app
Product Features
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting
Product Features
Email Management
Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting