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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Kayana WhatsApp Ordering, also known as AskKay, is an innovative cloud-based platform tailored for restaurants, cafés, takeaways, and other hospitality businesses. This service enables customers to explore a menu, choose their desired items, and place orders for delivery, collection, takeaway, or dining in, all while receiving a convenient checkout link via WhatsApp to facilitate payment without the need for additional apps or account setups. An artificial intelligence-driven order assistant manages customer inquiries, assists in creating the order basket, provides information about menu items, and can recommend extras to enhance the dining experience. Businesses can seamlessly integrate this service with Kayana EPOS, ensuring that menus and pricing are automatically updated and that incoming orders are efficiently processed within their existing point-of-sale systems. Additionally, operators have the flexibility to customize order types, set up QR-code access points, and designate specific business WhatsApp numbers, while customers are kept informed about their order status through chat notifications. This service is crafted for those in the hospitality sector who aim to streamline direct orders and customer interactions via WhatsApp, complementing their traditional in-store services effectively. Such an approach not only enhances customer convenience but also fosters a more engaging dining experience.

Description

Enhance your online ordering capabilities with xDine®'s streamlined operations and cutting-edge integration technology, specifically crafted to optimize both restaurant workflows and consumer behavior by minimizing obstacles throughout the ordering journey. With seamless POS integration, you can streamline the process further by enabling online order placement and payment in a single, fluid transaction. Custom branding options allow you to collaborate with us (or your agency) to tailor xDine® to reflect your brand’s unique colors and logos, ensuring that online ordering feels like a true extension of your brand identity rather than just an additional feature. Advanced security measures guarantee that cardholder information never interacts with your web servers, significantly lowering your PCI compliance obligations and associated risks. Our commitment to client support is unwavering, as we provide comprehensive assistance around the clock, every day of the year, ensuring that your operations run smoothly without any interruptions. With xDine®, you not only get a cutting-edge solution but also a partner dedicated to your success and satisfaction.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

H&L POS No 
Squirrel POS No 
WhatsApp Yes 

Integrations

H&L POS Yes 
Squirrel POS Yes 
WhatsApp No 

Pricing Details

1.25% + £0.10/order
No setup fee, monthly subscription or contract. UK debit and credit cards incur a processing fee of 1.25% + £0.10 per paid order; other cards incur 2.75% + £0.20 per order. An optional EPOS pack costs £300 one time.
Free Trial No 
Free Version No 

Pricing Details

$129 / mo per location
3 Year Plan: $69 / mo per location
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Kayana for Business

Founded

2021

Country

United Kingdom

Website

kayanaforbusiness.com/uk/products/whatsapp-ordering/

Vendor Details

Company Name

Eigen Managing Payments

Founded

1987

Website

www.eigenpayments.com/services/online-ordering

Product Features

Online Ordering

Integrated Gift Cards No 
Menu / Product View No 
Mobile Ordering No 
Push Notifications No 
Reporting / Analytics No 
Rewards / Loyalty Program No 
Secure Payment Processing No 
Store Locator No 
White-Label No 

Product Features

Online Ordering

Integrated Gift Cards Yes 
Menu / Product View Yes 
Mobile Ordering Yes 
Push Notifications Yes 
Reporting / Analytics Yes 
Rewards / Loyalty Program Yes 
Secure Payment Processing Yes 
Store Locator Yes 
White-Label No 

Alternatives

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